Solutions Analyst, Automation And Monitoring

Requisition ID: 9409 

Department: Finance and Corporate Services Dept. 

Service: Information Technology Services 

Branch: Technology Modernization Branch

Employment Type: 1 Full-time Temporary - Up to 1 year 

Work Hours: 35.00 hours per week

Affiliation: CIPP 

Salary Information: $74,590.88 - $90,759.76  annually (2022 rates of pay)

Location: 100 Constellation, Nepean  

City: Ottawa, ON

Job Category: Information Technology 

Application Close: 07/09/2023

Job Summary

The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.

You develop and deliver technology solutions and provide ITS technical support and subject matter expertise to assigned client groups across the City in one or more technical competency areas, such as:

• Unified Communications and Collaboration
• S4 HANA
• Fiori
• Integration
• Platform
• Microsoft (MS) Dynamics
• Geographic Information Systems (GIS)
• Internet of Things (IoT)
• Microsoft (MS) SharePoint
• Endpoint Management
• Data/Information
• Automation/Artificial Intelligence (AI)/Machine Learning (ML)
• Mobile Solutions
• Cloud
• Microsoft (MS) O365 Solutions

As part of a team of Senior Analysts, Solution Developers and Project Managers, you: act as an advisor to clients in understanding technology capabilities to meet business needs; support the design, development and implementation of solutions; configure tools and write solution specification and technical requirements; and provide technical support and expertise.

You support a range of smaller-scale, or specific components of larger-scale, business applications/solutions for assigned client groups and/or projects.

Education And Experience

Completion of 3 year university degree in Computer Science, Information Technology or related field

Minimum of 3 years of related experience with specific experience in the relevant technical competency area including software/application development and integration

KNOWLEDGE

• Knowledge of technical competency area and applicable software/related tools
• IT Service Management principles and standards
• Experience building QA test strategies and using automated tools/techniques
• Experience utilizing DevOps methodologies and associated tools
• General knowledge of City programs/services, operations and business processes
• Understanding of and experience with Agile methodologies
• IT security principles and standards
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Understanding of business relationship management

Competencies, Skills And Abilities

• Operate effectively in a changing work environment with competing priorities and deadlines
• Business and technical requirement gathering, analysis and verification
• Research and data analysis
• Technical writing skills to create/maintain solution documentation for internal and external users, with attention to detail, clarity, accuracy, completeness, usability and style
• Collaborate and work effectively with client groups and end users
• Strong communication skills, including the ability to write and verbally present information
• Work both independently and as member of a project team

What You Need To Know

• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• Language Requirement: English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: [email protected]) at 613-580-2424, extension 47411 HR Service Centre at 613-580-2424, extension 47411.