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Solution Design Manager Jobs
Company | Axonify |
Address | Ottawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage,Internet Publishing |
Expires | 2023-05-22 |
Posted at | 1 year ago |
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Through bite-sized microlearning and daily intelligent reinforcement, embedded two-way communication and guided task management, Axonify gives frontlines what they need to learn, connect, and get things done. Our platform is fun, engaging and simple to use and our unprecedented 83% engagement rate speaks for itself.
- Collaborate with the Sales, Customer Solutions, Customer Engagement, and Customer Success teams and liaise with development and product departments within Axonify as required
- Use research strategy and implement specific research methodologies to collect required business data
- Manage complex projects which may span multiple lines of business
- Manage projects, timelines, and deliverables and serve as an SME on behalf of the Customer Experience department
- Participate in establishing best practices, templates, and tools to expand and mature the operations of the Solution Design team
- Demonstrate enthusiasm, flexibility, and a commitment to quality and customer service are essential
- Act as a trusted advisor for the customer, gaining an understanding of their business requirements and the problem they are trying to solve using the Axonify Platform.
- Work closely with leadership teams to ensure project deliverables are completed and appropriately documented
- Other duties as required
- Partner with sales and the customer’s project manager to develop an executable plan that accounts for the work streams, including platform, technical, learning, communications, operations, and engagement for the project
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
- Experience. Providing recommendations and guidance on cloud-based integrations, software implementation, and experience within an eLearning environment is an asset. Experience with the Axonify Platform is a bonus!
- Knowledge. Ability to understand and translate business needs into technology-based solutions and proven results in a consulting environment as a functional lead.
- Customer Savviness. Excel at building long-term customer relationships, great interpersonal skills and emotional intelligence. Confidence to converse with senior decision-makers
- Professional Experience. 5+ years of learning program management, communications program management, operations program management, project management, and/or business analysis experience
- Commitment to quality. Artistry to write executive-level documentation
- Critical thinking. Skillfully conceptualize, apply, analyze, synthesize and/or evaluate details with the ability to provide practical risk assessment and creative solutions. Business analysis experience is an asset
- Rockstar presentation skills. Experience facilitating, engaging, and communicating with stakeholders and subject matter experts
- You will have the flexibility to choose how you work - in office (Waterloo or Toronto), virtually or a combination of both. You will be provided with the tools, resources and support to ensure success regardless of where you physically work. Travel is required.
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