Service Writer (Sylvan Lake)

Fountain Tire Sylvan Lake, an established automotive repair shop, is looking for an experienced automotive industry professional to join our team as a service writer. This is a busy shop that needs someone who can hit the ground running.

Pay $20-$25/hour based on experience

Benefits Health, Dental, Vision and, RSP Matching

What is in it for you?

• Regular shifts with the opportunity for money-making overtime work
• We will develop your skills and certifications with our excellent training & opportunity for advancement

Primary Responsibilities

• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• The responsibility to keep yourself and your coworkers safe
• Ensure that all products are billed accurately to the customer, and process all necessary information in the computer system.
• Assist in inventory management through documentation processes and annual inventory counts
• Pride in the work you've done keeping your customers safe and on the road, site or field!
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire.
• Creating work orders, arranging bookings and communicating them to the technicians
• Keep promotional material updated in the showroom.
• Recommend tire service, specialty tire service, wheel and mechanical service to customers

Working conditions

• Consistent lifting of weights of approximately 25KG is required
• Consistent work with computers and communicating on the phone
• A team environment where hard work, concise communication and clear heads are rewarded

Qualifications

• Excellent customer service and a great attitude are a must
• A valid driver's license is a must. We also need to see that you are responsible on the road by providing a satisfactory driver's abstract
• Experience in the automotive repair industry or tire industry is an asset
• A team player who takes pride in their work
• Effective listening skills with the ability to identify customer requirements and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services

Interested and qualified? Apply on-line or in-store today!