Service Writer Jobs

Fountain Tire Fort McMurray Gregorie (242 Gregoire Dr) is searching for a friendly and knowledgeable individual to deliver exceptional customer service as a Service Writer!

As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service. Your duties will include

• Providing service quotes and receiving customer authorization for work to be performed
• Ensuring that all products are billed accurately to the customer
• Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
• Scheduling customer appointments for tire and mechanical service
• Finalizing sales and completing customer follow up to determine their satisfaction level with the service received

What does it take to get on track?

• Maintaining a valid driver's license and a satisfactory driver's abstract are conditions of employment
• Availability to work Saturday's
• Experience in the automotive aftermarket or tire industry and a history of providing exceptional customer service and business support
• Strong interpersonal skills with the ability to work as a team
• Excellent time management skills
• Ability to work well under pressure in a fast paced, ever changing and high-volume environment

What do we offer? At Fountain Tire, you’ll have a great place to work

• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services
• Pay worthy of your experience - $25-$28/hour
• Health, Dental and Vision Benefits for you and your family
• The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!
• RRSP matching program

Interested and qualified candidates are encouraged to apply online or in-store.

Fountain Tire is looking for an Warehouse Operations Assistant to support the efficient day-to-day operation of the warehouse office and to assist management with the implementation of a new software at our Acheson Warehouse (9633 266 St, Acheson, AB).

Wage $25-$27 / hour + annual bonus

This is a Monday-Friday (800am – 430pm) position with normal business hours in a warehouse environment. The Warehouse Operations Assistant will be expected to

• Ensuring all associates complete the appropriate training modules necessary for the job.
• Customer facing front counter duties – checking customers in and out (starting work orders and finalizing) and answering questions.
• Answering emails and phone calls.
• Entering inventory into DAX & MS365
• Coordinate the processing of outgoing products; preparing manifest in a timely manner to meet delivery deadlines, arranging transportation of materials as required, ensuring tracking of outgoing product is accurate, and achieving customer commitments.
• Process carrier, vendor and store discrepancy claims.
• Learn, adapt & train staff on new software application - MS365.
• Tracking shipments & Invoices.
• Work with contracted freight companies to manage shipping discrepancies, and to ensure on time delivery of product to customers.
• Assisting production by searching and identifying SKUs that do not scan.
• Daily entering of the KPI Report.
• Assist the software implementation team by testing the new software application – MS365.
• Posting daily movement journals in DAX & MS365
• Releasing picking lists to ship product accurately and on time based on commitments made to the customer.
• Assist with transitioning from Microsoft DAX to MS365.
• Manage and maintain general office filing system always ensuring easy access and availability.
• Assist distribution centre Manager in day to day warehouse operations.
• Entering employee hours and shift differentials for payroll as needed.
• Assist in inventory management through documentation processes and quarterly inventory counts.
• Coordinate Warehouse activities.

What do we offer?

• Save your money with our staff discounts on tires, parts and mechanical services at all Fountain Tire locations
• RRSP program with company matching
• A retirement savings plan with company matching to help you achieve your financial goals
• Comprehensive benefit programs for you and your family
• Possibility of advancement into management - you could be the next Fountain Tire Distribution Manager!
• We take care of you and your family with our impressive health, dental and vision benefits
• We will develop your skills and certifications with our excellent training
• Competitive compensation - $25-$27 / hour + annual bonus
• Safe work environment
• A great place to work at our brand new Disctribution Centre!

We are looking for a versatile candidate who has

• DAX and/or MS365 experience would be an asset.
• Working knowledge of Scan guns would be an asset.
• A customer service approach with the ability to meet deadlines and provide solutions to time sensitive matters.
• Proven ability to work independently with minimal supervision; this includes organization, time management and problem solving skills.
• Previous experience gathering and analyzing information.
• 2-3 years of previous work experience in a general office environment.
• Able to travel to other DC locations in Canada to support / train (occasionally).
• Business, Administration, or supply chain degree or diploma required.
• Proficient use of various office based software including Microsoft Office.
• 2-3 years previous work experience in a supervisor role in a warehouse setting.
• Ability to communicate effectively both written and verbally.

Interested and qualified applicants are encouraged to apply on-line with their resume and cover letter.