Service Manager - Match Eatery & Public House

Description

Position at Cascades Casino Resort

The Gateway to Your Future

The Match Service Manager oversees successful Match operations while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients. Builds client network and property reputation though in-person and on-line marketing and through traditional and social media. Drives the success of our eatery and public house through the promotion of events and products. Ensures premier customer service and product knowledge to our guests.

We Provide

• Development and training opportunities
• Retirement savings plan
• Full benefits package for full-time employees
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness

Key Responsibilities

• Ensures profitability of Match operations by achieving financial and performance goals.
• Performs other duties as assigned.
• Maintains and demonstrates expert knowledge of upcoming sports events, products, events and promotions.
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
• Manages team efficiencies as it pertains to the operation’s needs.
• Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
• Supervises the shift operation of the Restaurant including all employee and guest related functions.
• Responsible for cash management activities.
• Maintains compliance with policies and procedures.
• Enforces Serving It Right and company policies on guest’s consumption of alcohol.
• Oversees the Human Resources issues, performance, safety and recruitment and development needs of the department. Manages the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline. Ensures appropriate appraisals and accountabilities are undertaken.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.

What You Bring

• Wine knowledge or experience as a Wine Steward an asset.
• Goal driven and organized.
• Experience with Point of Sale system.
• WHMIS training preferred.
• Excellent communication skills - both speaking and written.
• High level of customer service skills, ability to communicate with guests to ensure satisfaction.
• 3 years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
• World Host/Super Host certificate or similar customer service programs.
• Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
• Excellent problem-solving skills.
• Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what its like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.