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Senior Product Manager - Platform
Company | Cresta |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-09 |
Posted at | 10 months ago |
Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.
- Understand user, influencer, and buyer personas and conduct primary and secondary research to validate product and feature ideas
- Manage cross-functional team communication with engineering, design, sales, and customer success to prioritize, design, and define product functionality
- Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
- Support Go-to-market and Sales teams as a subject matter expert for their product area
- Demonstrate functionality of completed products to internal team members and other stakeholders
- Write clear and actionable product requirements
- Ability to communicate product ideas, requirements and business plans to all levels of the organization
- Prioritize product investments to meet strategic product and business goals
- Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment.
- Experience in the contact center industry is highly preferred.
- Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
- Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
- Strong analytical skills with the ability to translate data into actionable insights and drive data-informed product decisions.
- Solid understanding of SaaS integration methodologies, API frameworks, identity and user management as well as data exchange protocols.
- Proven track record of successfully delivering complex, large-scale enterprise-grade features in a product management role.
- Strong leadership and collaboration abilities, with a track record of working effectively in cross-functional teams.
- 6+ years of experience as a product manager / Sr. product manager or a product owner in enterprise saas software
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