Senior Manager, Planning & Creative Operations

The Role

Since several work modes are offered to all our employees (100% from home, Flex, 100% in-office), job opportunities posted here are available whether you live in Quebec or Ontario, unless indicated otherwise.

You will be a key member of the team and the point of contact between different internal teams, and the marketing creative team. you will be the person who ensures the smooth distribution of information and work within the project teams, and you will work closely with the project managers and team leads to manage timings on projects.

You'll work with our project management team and the creative leads to translate our clients' briefings into a timeline for the right creatives and you'll ensure the projects stay on track. you'll own the planning system and will make sure it's always up to date.

You'll need to think outside the box and know how to puzzle with timings to always find a fitting solution within the project deadlines and busy schedules.

In this role you will :

• Manage the department’s schedule and workflow, ensuring the maximum production capacity and efficiency, while planning and forecasting the department 's production capacity, identifying capacity shortfalls and find solutions.
• Ensure that production planning is performed in relation to priorities, delivery dates and availability of resources (equipment and talents)
• Increase the fluency of teams in agility, being the guardian of its core processes, aligned with the Project Management Team and other Leads/ Directors.
• Allocate work to team members, in collaboration with Team Leads, based on the best fit of skills and availability.
• Approve all production timelines and assist in the planning of all project plans alongside project leads and project management team.
• Manage and motivate the team of Project Managers in charge of delivering the creative projects.
• Monitor daily progress and take corrective actions as required to ensure priorities are met and to respond to urgent matters, in concert with the Project Management Team
• Perform necessary analysis to maximize production assets and resources over the short and medium term.
• Take new Creative Requests from the various Brand management teams and working with Leads/ experts/ and PM to assess the best solution to meet client’s needs.
• Manage any change requests, revaluation of project’s scope or any urgent or important changes that impact ongoing production.
• First escalation point of contact for all production and resource issues, and ultimately responsible for prioritisation of work across the marketing creative team.
• Mentor Project Manager by providing training and sharing their knowledge of production management, client relations, business development and any other matter that can help them develop their skills. Communicate any recurring training needs to the Production Director, Marketing Creative.
• Manage decision-making risks with Project Managers and other department leaders.
• Clarify requests with key stakeholders (as necessary). Co-ordinate required amends as necessary.

What we're looking for :

• 7 years or more of experience in traffic management, creative operations, creative production, project management or any other related field
• Must be detail-oriented, have strategic thinking to asset priorities.
• Interest in video games is a strong plus.
• 3 years or more of experience in managing a team of experts.
• Experience in advertising agency, managing national or international accounts, multiple clients with complex projects is a serious advantage.
• Thorough understanding of Creative Content Production/delivery (mainly Static (2D/3D) and Video assets)
• Solid knowledge and experience in agile methodologies
• Good relationship-building skills to forge genuine and trustful relations with team members and clients.
• Microsoft Word, Excel, PowerPoint, project management software (JIRA, Monday, etc.)
• Excellent and sophisticated communicator, able to use the most effective approach dependent on the circumstances.
• Understand and use the online resource booking tool (Monday)
• Must have previous project management experience and proven ability to meet time critical deadlines.
• Be confident when dealing with internal stakeholders.

Joining Behaviour means being part of a company that believes in equity and diversity. We base all employment decisions on merit, qualifications, and competence. We will never discriminate on the grounds of national or ethnic origin, health, religion, age, sex, sexual orientation, gender identity or expression or disability. The masculine is used without any discrimination and for the sole purpose of lightening the text.