Senior Director, Operations & Resourcing - Creative Productions

About Klick Health
Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!
About Our Creative Craft
The Creative team features an incredible array of experienced, fearless, smart visionaries, capable in all media and technologies, and united by a common goal: to build brands that solve a human need. It requires hard work, a healthy dose of imagination, and a passion for craft to make work that stands out in the world. We’ve got super-smart, friendly, and caring people who put their hearts and souls into the clever work that they create for our clients in order to deliver thoughtful creative messaging to the patients they serve. And the best part? We have a ton of fun while doing it.
Role Description And Expectations
As the Senior Director, Operations & Resourcing - Creative Production, you will be responsible for managing and developing the operations and workflow of Klick’s production projects and resources. You are the person who keeps things running while also being responsible for supporting the Executive Producer with financial insights and analysis, keeping the production budgets, burn and profitability top of mind while also supporting creative quality with the Supervising Producers.
In this role, you will also support the Executive Producer, Klick’s Project Management Office and divisional leadership teams to ensure appropriate resourcing and production support internally as we play the long game. Fundamentally, you are a proactive strategist who will help create and manage the foundation of a highly productive team that supports all departments at Klick while also optimizing the flow of the work and operations with a focus on clarity creation.
Key Accountabilities

• Support and help to lead the expansion of our production offering by optimizing operations for current and new services, including: video/motion, art/stills, producing, trafficking & distribution, and more
• Collaborate with the Supervising Producers on the needs of production requests in order to resource expertise effectively and also assess our team’s capacity to deliver for future work
• Develop plans for resource management across Production and integrate with the Creative department at large to ensure a consistent and optimized workflow.
• Ensure quality production resourcing for all production projects and help track the capacity of the team considering organizational health, quality of the work and forecasting for team expansion in brand planning. This includes consideration of producers, business affairs team, video and freelancers.
• Lead resourcing infrastructure creation and support the operations-side of our human power planning, for example: forecasting talent-type needs, freelance recruitment, management system
• Support Production Operations leadership, department leadership and key agency stakeholders as a creative shared service leader specializing in the development and implementation of production workflows, resourcing optimizations and delivering special internal projects
• Provide operational, financial & workflow leadership and ownership for the Production team and its various service offerings, including: producers, business affairs, makers
• Propose, create, own, manage and approve all templates, key documents and internal processes for production work, operational work and resourcing

Skills & Qualifications

• Ability to build stakeholder rapport and trust
• Highly effective oral and written communications skills at all levels - junior to C-Suite
• Education
• Financial literacy - must have experience analyzing the financial health of a business unit
• Ability to create structure and work in energized culture
• Has a positive flexible attitude & adapts to and leads change
• Advanced people skills - training, performance management, evaluation
• Experience working with clients in life sciences is an asset
• Experience
• Proactive & strategic - experienced in supporting a growing and evolving team
• Soft Skills
• Advanced resource management skills - time, quality and needs assessments
• Bachelor’s degree or Diploma in a related field is an asset
• Exceptional multi-tasking capabilities
• Related fields: production, broadcast, marketing, advertising, operations, law/legal, contracts, talent management, negotiations, leadership, broadcast
• Hard Skills
• Change-management expert with proven case examples of operational overhauls completed within a department and cross-functionally
• Multi-million-dollar budget and/or P&L management experience
• Financial analysis and agency-model financial assessment skills and experience
• Proven track record of leading and developing high-performing teams
• 8+ years of experience in operations with at least 5 years spent in a production environment
• Must be able to create systems in Excel and have work examples to share
• Masters Degree, complimentary degree or other professional designations considered an asset
• Experience working in an agency setting is necessary
• 3+ years of agency resourcing and capacity forecasting experience
• Strong leadership skills, great team player and has the ability to grow a team
• An AMAZING template maker and process wizard
• Superior communication skills and the ability to collaborate
• 4+ years of process creation experience with case examples specifically relating to workflow
• Must be confident and capable to architect and author compelling processes in decks to socialize operational work in high-visualized and dynamic way
• Continued education credits are considered an asset
• Advanced skills in: Excel, PowerPoint, Word, Google Suite
• Equivalent work experience in related field is an asset
• Sound judgment and decisive problem-solving abilities

What makes Klick different?
You’ll work on numerous multi-million dollar brands—the size and breadth of the accounts here are incomparable to most agencies. We believe in putting our people first, and always make that our priority. This and our other timeless principles have made all the difference in our over two decades of success. By having an entrepreneurial spirit, playing the long game, considering outcomes over optics, and solving challenging problems through our hacker roots, we live our difference in all that we do. You’ll get to experience a high level of trust and be given the freedom to make decisions, judgment calls, and function with autonomy. If you have an idea, run with it! You’ll be encouraged to let your entrepreneurial spirit flourish and you’ll work with incredible teams that you can learn from, contribute to, and who will support you every step of the way!
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.