Senior Manager, Credit Card Operations Support

Reporting to Director of Operations, the individual will work closely with credit card product teams and key business partners to manage day to day credit card operations with a focus on key responsibilities - credit card statements, TSYS user acceptance testing, digital wallet management/oversight. As a Senior Manager of Operations, the successful candidate will develop a strong operating model to ensure change management activities are executed to increase efficiency while mitigating bank and customer risk. In the role, the successful candidate will manage a team and foster a culture aligned to BMO purpose, values and strategy. The individual will develop and establish a strong partnership with internal and external partners to ensure they are aligned with our group objectives.

• Broader work or accountabilities may be assigned as needed.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Strong system knowledge - TSYS, Quadient, Visa/Mastercard systems, ApplePay/GooglePay
• In-depth understanding of testing strategies and ability to manage multiple initiatives at once
• Expert knowledge of credit card operations
• Ability to breakdown complex issues and delegate tasks to support a quick resolution
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Moderate technical knowledge related to programming/coding logic

Qualifications:

• Strong knowledge of process coordination and management.
• Able to manage ambiguity.
• Analytics and reporting – in-depth
• Negotiation skills – good
• In-depth risk management associated with new and existing product development and management.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Strong knowledge of banking product management and associated industry and regulatory requirements.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Financial Understanding – good/in-depth
• Strong experience with consumer / commercial credit applicable to retail and business financing products.
• Analytical and problem solving skills - In-depth / Expert.
• Relationship management – in-depth
• Verbal & written communication skills - In-depth / Expert.
• Typically 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
• Building business cases - in-depth
• Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
• Influence skills - In-depth / Expert.
• In-depth retail and business banking environmental awareness / understanding.
• Data driven decision making - In-depth / Expert.
• Software and systems architecture knowledge – good/in-depth
• Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.