Inspection Training Admin Support (Apprentice)

Location
2 Rivergate, Bristol
About The Job
Job summary
This role lies within the wider Organisational Development (OD) team and will be focused on supporting training activities. The role involves administering and supporting the delivery of Ofsted’s training activities, ensuring work is of a consistent high quality. The role includes responding to customer queries and providing high quality customer service.
The Apprenticeship:
You will undertake a fully funded Level 3 Apprenticeship qualification in Business Administration. Over the 18-24 months of the apprenticeship-training programme, you will develop skills and knowledge that will support you in a wide range of duties.
Every 6 to 8 weeks, you’ll have one-to-one sessions with a tutor to get you thinking about how to apply the learning to workplace scenarios, allowing you to build up a useful portfolio of tools and techniques.
Over the duration of your apprenticeship, you will spend a minimum of 20% (1 working day) of your time at work completing off-the-job learning.
When you start the apprenticeship, you will be allocated a tutor to help you make the most of the training programme.
Eligibility Criteria
This role is open to graduates and candidates should NOT hold or have equivalent or higher qualifications in this field (Business Administration Level 3). We are particularly interested in your aptitude, enthusiasm and your potential, along with a passion for pursuing a career in public service. It is important that you do not already have the skills, knowledge and behaviours that the apprenticeship is designed to deliver.
Candidates holding a qualification at the same or a higher level to this apprenticeship are still eligible to apply for this vacancy but should note that they might not be eligible for the apprenticeship training if their prior qualification is in a similar subject area.

Please refer to the job specification for further information.
Person specification
The key responsibilities of the role are outlined below. However, this is an overview of the role and is not exhaustive. Ofsted reserves the right to assign other duties appropriate to the C1grade as required.

• To support the day-to-day management of team mailboxes and provide support to users ensuring high levels of customer satisfaction.
• To manage queries about development options and activities, providing advice and deciding courses of action helpfully and professionally.
• To provide project support for all aspects of Ofsted’s training programmes, including supporting training events.
• To provide administrative support to the team. This can include a range of activities including printing training material, updating spreadsheets and responding to customer queries.

Behaviours
We'll assess you against these behaviours during the selection process:

• Developing Self and Others
• Communicating and Influencing
• Managing a Quality Service

Technical Skills
We'll assess you against these technical skills during the selection process:

• Understanding and successful application of IT skills, including use of the Microsoft Office suite.
• Successful and effective communication with internal and external contacts, for example explaining processes and giving accurate information in response to enquiries.
• Ability to provide administrative support, following set processes and procedures and delivering to targets.

Benefits
Ofsted operates a hybrid-working approach, allowing colleagues to benefit from time in the office, with the flexibility also to work from home. Our expectation is that you will spend at least 60% of your time working in your allocated office, or at external meetings or events. The exact balance will depend on the nature of your role and the suitability of your home environment, and will be discussed and agreed with your line manager.
Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) and access to counselling and advisory services.
Any move to Ofsted from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here .
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.
Shortlisting:
The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.
You will also be asked to provide information within the “Employer/Activity History” section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).
Interview:
At the interview stage, you will be assessed on the listed behaviours and essential criteria as set out in the person specification (section 2).
The most suitable candidates will be invited to attend an interview at 2 Rivergate, Bristol. Please ensure you are available to attend during the week commencing Monday 3 July 2023.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This job is broadly open to the following groups:

• UK nationals
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :

• Telephone : 03000130815
• Email : [email protected]
• Name : Lauren Harness

Recruitment team

• Email : [email protected]

Further information
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should email Ofsted recruitment at [email protected] in the first instance.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at:
https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/