Senior Business Analyst - Field Services

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

To learn more about Acumatica’s mission, please visit:

Acumatica is looking for a Senior Business Analyst to join our Service Management team in Montreal or Ottawa, Canada.

As a Senior Business Analyst on our Service Management Engineering team, you will be responsible for representing customer business needs, and translating them into technical specifications.

Position Responsibilities:                                                                                  

• Perform system analysis and design functional specifications for the product features and enhancements. This will include business process diagrams, entity relationship diagrams and functional design specifications.
• Analyze support cases and defects, design solutions, verify defect fixes.
• Perform user acceptance testing and usability testing.
• Serve as product functional expert: share your product knowledge with the support team, implementation team and other teams on how to use features, communicate knowledge to partners and clients (technical documentation, training sessions, demo).
• Assist and/or perform tasks related to product releases.
• Guide QA engineers on quality testing, advise on the design of test scenarios and review test specifications.
• Demonstrate features and enhancements being developed, manage feedback.
• Work closely with UX designers, software developers and QA engineers during programming, debugging, and testing of new and enhanced functionality.
• Work closely with documentation and education specialists in producing necessary user facing communications on new features and resolved issues.
• Engage with partners and users to gather feedback, analyze, define, model and document business processes and requirements to create necessary specifications.
• Work with other product area functional teams where business requirements require collaboration or dependency of deliverables between the teams.
• Collaborate closely with product managers. Help define and groom the product backlog.
• Communicate what’s needed to be done to software developers in technical specification.

Skills and Experience Requirements:

• Effective communication skills, good listener, and ability to lead discussions.
• System thinking and ability to manage complexity at different levels.
• Ability to work as part of a team or independently.
• Possess critical thinking, problem solving and troubleshooting skills.
• 5+ years’ experience in software development, specific to the field service management industry.
• Ability to conduct meetings with partners and customers to gather information and feedback.
• Attention to details.
• Ability to express thoughts clearly, strong technical writing and technical communication skills.
• 5+ years professional experience in software design principles, software engineering processes and software specification development.
• Experience using tools like JIRA and Lucidchart.
• Technical education or previous experience in SQL, programming methodologies, application development, or system analysis preferred.

We are passionate about quality, and enjoy optimizing our systems for speed, reliability and scale. We strive to build easy to use, beautiful, well-structured products that delight our customers. Our team is built from culturally and linguistically diverse backgrounds, and we are seasoned veterans of working with a distributed team, across multiple time zones. English is the glue that holds us together, but multiple languages are spoken throughout our offices in Seattle, Columbus, Washington, Montreal, Moscow Myanmar, Indonesia, Thailand, Vietnam and Philippines and Singapore.

Acumatica Cloud ERP products are used by thousands of organizations on all continents (USA, Canada, Southeast Asia, Australia, New Zealand, Western Europe) every day.

Acumatica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Powered by JazzHR

n0EWEhVE1w