Senior Analyst, Simplii Product (Bilingual -English/Mandarin)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

At Simplii Financial, we’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at Simplii and CIBC is not only what you do, but how you do it.

To learn more about Simplii Financial, please visit simplii.com

What You'll Be Doing

Reporting to the Executive Director, Alternate Solutions Group @ DFS, this role is responsible for contributing to the evolution of Simplii as catalysts to growth customer share of wallet and market share. The individual develops compelling, industry leading products under the Simplii brand, supporting the growth of the New to Canada program strategy and performance in addition to growing deposit balances, revenue and profitability. The individual influences the ongoing development and growth of the Simplii Financial franchise and it’s positive contribution to the CIBC enterprise.

At Simplii Financial, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Relationship Building - Representing Simplii at events to develop strong relationships in the market. Supporting internal partners to ensure client success in onboarding and use of products and services. Meeting with partners and clients to educate on Simplii and its products and services. Engaging with existing clients to ensure top client satisfaction and resolution on inquiries. Engaging with potential new clients to share details on Simplii to support client conversion. Assisting with marketing and communications for client satisfaction and acquisition
• Collaboration - This job interacts on a regular basis with - Senior management within Simplii Financial and Alternate Solutions Group including the VP and Senior Directors, Executive Directors and Managing Directors. Business leaders/stakeholders in the Digital and Direct or Retail and Business Banking lines of businesses including Digital Channels, Payments & Innovations, Product, Marketing and Payments. External vendors as required.
• Client Onboarding -Supporting clients through their onboarding journey in person and digitally. Analyzing the client journey to identify areas for enhancements
• Business Knowledge -Building a strong foundational understanding of Simplii, its products and services, New to Canada offerings, New to Canada client journey in order to truly understand the business, our competitive offering and the overall banking industry across this segment. Working alongside cross-functional teams to support the business with close attention to detail
• Point of Contact -The Senior Analyst will be responsible for achieving business goals of a key segment in Canada. They will represent Simplii with new and existing clients as well as internal and external partners to support client satisfaction and client acquisition.

Who You Are

• Strong background or interest in relationship management
• You have Post-secondary education. You have PG degree in Marketing, Business, Commerce or related field
• You are a strong Communicator. Excellent communication skills to work with clients . Candidates who are proficient with this languages will be given preference : English and Mandarin.
• You are a problem solver. Strong ability to problem solve, identify patterns and trends, and independently develop recommendations in order to respond to urgent business priorities.
• You can travel whenever required. Ability to travel to support in person events and sessions
• You are motivated by collective success. Strong teamwork and flexibility to support the business to meet revenue and client targets
• You are good in reporting. Ability to track and report metrics with high accuracy
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• We work to recognize you in meaningful, personalized ways including a competitive compensation, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

What You Need To Know

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Process Improvements, Product Analysis, Product Knowledge, Product Management, Proposal Writing, Report Writing, Researching