Security Guard - Day Shift (Static Days Off)

Join our team of Security Guards at the Royal Ontario Museum (ROM) and play a crucial role in safeguarding our employees, visitors, artifacts, and facilities. With your proactive and reactive approach to security, you'll uphold the ROM's integrity and protect its priceless collections. Equipped with comprehensive tools and training, you'll handle high-tension situations and provide exceptional customer service. Join us and be part of an organization that values safety, security, and excellence.
POSITION SUMMARY:
As a Security Guard at the Royal Ontario Museum (ROM), you are committed to providing superior proactive and reactive security services. With a steadfast focus on the safety and security of our employees, visiting public, artifacts, and facilities, you play a crucial role in maintaining the overall well-being of our esteemed institution. Utilizing tact and diplomacy, you skillfully defuse high-tension situations that could jeopardize the safety of ROM employees and the public. Your conduct not only safeguards employee-employer relations but also upholds the sterling reputation of our organization.
RESPONSIBILITIES:

• Act as the control center for the museum by having a working knowledge of control room duties and functions such as dispatching, access control systems, and the use of CCTV.
• Maintain the integrity of the museum's security systems by conducting alarm response and investigation as required.
• Maintain order and safety during museum events and exhibits by performing crowd control duties as required.
• Contribute to the overall security of the museum by performing other duties as assigned.
• Ensure the safety of visitors and employees by conducting parcel and package inspections.
• Ensure the safety and security of the museum by monitoring and operating Alarms, CCTV, & Access Control systems.
• Protect the museum's assets by conducting regular patrols and/or patrolling assigned galleries to deter criminal activities.
• Help maintain the museum’s reputation by conducting detailed investigations and reporting all findings and recommendations regarding incidents or accounts that occur on ROM property. This includes infractions of any applicable federal, provincial and municipal laws or ROM Policies and Procedures.
• Respond promptly and efficiently to emergency or non-emergency calls; assess the situation and liaise with emergency services as necessary.

QUALIFICATIONS:

• Proficiency in Microsoft Office and electronic mail.
• Possess excellent conflict resolution skills.
• Have knowledge and previous experience using CCTV/Fire Panel/Access Control Systems.
• Possess a valid Ontario Security Guards License in good standing, in accordance with PSIS Act at the time of application.
• Hold a Law Enforcement/Police Foundations Diploma or degree.
• Must have Green Patch safety footwear always worn while on duty.
• Familiarity with emergency and evacuation procedures.
• Must work with a high degree of honesty and integrity.
• Experience in hospitality settings is an asset.
• Possess at least one year of relevant security experience or equivalent education.
• Physical fitness is essential, as the job requires standing for long periods.
• Working knowledge of operational security procedures.
• Possess valid Smart Serve certification at the time of hire.
• Have good interpersonal skills with the ability to communicate verbally and in writing effectively.
• Hold First Aid and CPR Level “C” and Automated External Defibrillator (AED) Certification at the time of application.

SALARY AND TERMS OF EMPLOYMENT:

• PROBATIONARY PERIOD: 60 days
• EMPLOYEE GROUP: SEIU, Local 2
• SCHEDULE: 40 hours per week
• SHIFT: Day Shift (Static Days Off)
• START DATE: ASAP
• SALARY/HOURLY RATE: $21.68 - $25.52 per hour

NOTE: We ask that you ensure you possess a valid security guard license, first aid and CPR 'Level C' with AED and Smart Serve certification at the time of application. Please note that we cannot consider applications from individuals who do not possess these requirements. We appreciate your attention to this matter and thank you for your interest in joining our team at ROM.
The ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.
ROM Perks
At the Royal Ontario Museum (ROM), we strive to provide a comprehensive benefits package for our employees. As a full-time employee, you will be eligible for medical, dental, and vision benefits on your first day of work, along with access to a health spending account, short-term and long-term disability benefits, life insurance, and a pension plan. In addition to these financial benefits, we offer our employees 3 weeks of vacation time and personal days to use as needed. You'll also be provided with uniforms, which are laundered and maintained by the ROM, and receive a safety footwear allowance for green patch shoes. We also understand the importance of family and personal time, so we offer free ROM visits each year for you and up to 8 friends or family members. And to help you explore Ontario, we provide a discount program for over 200 attractions across the province. These benefits demonstrate our commitment to our employees and their well-being.
Diversity Statement
At ROM, we consider equity, diversity, and inclusivity foundational to our institutional success. We seek to foster a workplace that reflects the full breadth of the communities we serve and welcome applications from women, racialized persons/BIPOC, Indigenous/Aboriginal People of North America, LGBTQ2S+, and people with disabilities.
Accessibility Statement
ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.
COVID Statement
Royal Ontario Museum recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. As such, an offer of employment shall be conditional on proof of complete COVID-19 vaccination with a vaccine series approved by Health Canada or the World Health Organization.
Only candidates selected for an interview will be contacted.