Scheduling Coordinator Jobs

Are you looking for a professional position in an evolving healthcare industry? Are you an organized professional who thrives on problem solving to maximize effectiveness of your resources?

Remember When Homecare Ltd. is actively seeking a Scheduling Coordinator to join our team of healthcare professionals. With decades of combined experience, our Care Coordinators and Directors will be working diligently alongside you to ensure the proper supports are in place to be effective at delivering consistent and reliable services on schedule.

You would play an integral role in the service delivery of critical homecare supports for Nova Scotians who rely on Remember When Homecare Ltd. to maintain a healthy and happy lifestyle. Effectively scheduling appropriate caregivers to clients in their respective regions, you will ensure positive homecare experiences for our clients and their families.

Our Scheduling Coordinator will be driven to help others by balancing the pressures of multiple regional schedules while maintaining an empathetic and compassionate mindset.

What We Offer:

• Supportive onboarding program, mentorship and ongoing learning and development to continuously advance your skills
• Hybrid work model with competitive compensation packages
• Opportunities to grow your career within Remember When Homecare Ltd.
• Development opportunities, orientation, and training
• Professional mentorship and coursing through various municipal, provincial, and federal business partnerships and memberships

Primary Responsibilities:

• Ensure caregivers are scheduled effectively and efficiently
• Maintain accurate records of care provider availability and ensure continuity of care whenever possible
• Ensure accurate, timely documentation and/or phone calls, both external and internal
• Use scheduling software effectively to fulfill clients’ care plans
• Enter all critical and relevant information into the system for appropriate follow-up and documentation record keeping
• Communicate, in a timely manner, with clients and families when schedule challenges arise, and problem-solve effectively to fulfill shifts using alternative dates/times
• Communicate and provide caregivers with accurate schedules on a monthly basis
• Resolve or escalate, as required, client concerns and/or issues
• Maintain and prioritize positive relationships with caregivers, clients, and their families
• Liaise with Care Coordinators to share client and caregiver feedback
• Maintain accessibility by phone and email for clients, caregivers, and management
• Communicate with management and care team on missed client visits

Qualifications:

• Must have customer service experience and/or relatable service delivery experience
• Be able to remain composed in stressful situations
• Homecare knowledge or a homecare background will be considered an asset
• Must have good computer skills, and knowledge of Microsoft Office Suites
• Demonstrate exceptional communication, using professional etiquette
• Be self-directed as to manage time and priorities effectively
• Combine strong interpersonal skills with problem-solving abilities

Job Type: Full-time

Salary: $20.00-$25.00 per hour

Benefits:

• On-site parking
• Casual dress
• Store discount
• Flexible schedule
• Company events

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Larry Uteck, reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Scheduling: 2 years (required)
• Administrative experience: 2 year (required)

Work Location: Hybrid/ remote