Sales Support Coordinator Jobs

Are you tired of the way in which payments are managed in Canada? If you answered yes, then we need you on our team! The legacy banking and payment system requires all kinds of manual intervention to collect and reconcile payment information, which is inefficient and costly. At Zūm, we are revolutionizing this process.

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you.

We are looking for a detail-oriented sales support coordinator to assist our sales, underwriting and integration teams through below responsibilities, while maintaining positive client relationships in this client facing role.

Your responsibilities would include:

· Managing of Sales Support cycle

· Collaborating closely with sales to capture all information necessary to complete and send out contracts to clients;

· Creating/reviewing contracts to ensure they are filled in accurately while collecting documentation and ensuring the contract package is provided in full;

· Reviewing contract and send to Customer, Partner, or Partner’s Customer as required;

· Uploading contract and all support documentation in Underwriting and move

Customer, Partner, or Partner’s Customer to the Underwriting queue;

· Managing all actions needed based on Underwriting decisions;

· Ensuring all relevant details are captured in CRM/Ticketing system and update status of

contract throughout the process;

· Creating sandbox and production account access and send request to capture funding source;

· Managing multiple ques, documentation and filling in the CRM;

· Assisting in production of KPI’s, SLA and reporting through organizing of data that is available in CRM;

· Supporting various teams as required by pre-live sales support process;

· Updating various documentation as required and proactively suggest documentation or process improvements that can aid Partners or Customers.

· Communicating consistently with clients and internal colleagues;

·Other duties as required.

What you bring to the role:

· Two+ years of experience is preferred within a similar role; transferable experience will be considered;

· A team player, with strong customer-service focus and the proven ability to network with other colleagues

· Strong computer skills/ knowledge on Microsoft Office (Word, PowerPoint, Excel and Outlook), and DocuSign, Adobe Pro, and ZenDesk

· Excellent communication and interpersonal skills

· Strong problem solving and organizational skills

· Ability to work independently and under pressure

· Excellent analytical skills and highly detail oriented

· Experience within payments such as payment gateways and online payment software is considered an asset.

· Bilingual in English and French is considered an asset.

Position Details:

· Fully remote position

· Mon-Fri; 9am-5pm EST

· Benefits after 3 months (Health, Dental, Optical, etc)

· Amazing team environment!

Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric. Zūm is fully remote, with small rapidly growing team of less than 50 employees across Canada, USA and Brazil.

At Zūm, we are not only passionate about fintech, but we’re also passionate about the growth and development of our people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and succeed.

We look forward to connecting further and answering any questions you may have. We invite you to view our website at https://zumrails.com

The salary for this role is ranging from $50,000-65,000 CAD per year and is commensurate with experience.

Zūm Rails is an equal opportunity employer. We welcome inquiries from all qualified applicants.