Sales Consultant Jobs

*Job description*
Hardwood Giant is looking for an experienced sales professional for our retail sales team. Our superior flooring products and our sales service support has made us one the most recognized and respected in the Hardwood Flooring Industry. As a Sales Consultant, your primary role is to drive sales by providing exceptional customer support to our valuable customers for their flooring projects, from inception to completion. Your focus is to ensure our customers have the right products and excellent services, identify new markets and customer leads, and pitch for prospective customers.
_*Job Role Responsibilities*_

• Build sustainable relationships and trust with customers through open and interactive communication.
• Educate and promote customers about Hardwood Giant Products and Services.
• Overall have the drive to grow within the sales field through excellent customer service and have the passion to learn and earn.
• Inform existing and potential customers about special offers.
• Clean and Organize store. Lift heavy boxes to ensure proper organization of the store.
• Achieve individual sales targets to support overall department and organizational goals.
• Ensuring the requirements of each project are successfully executed by the installation team.
• Complete all other duties as assigned by the Sales Store Manager.
• Keep records of customer interactions, process customer accounts and file documents
• Develop new business relationships by following up with regular proactive contact.
• Converting sales leads to complete the sales transactions.
• Communicating with customers through various channels phone, email, chat and social media.
• Provide accurate, valid, and complete information to the customers by using the right methods/tools.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Manage and post on social media platforms to generate leads and interest in customers. Be able to use and navigate the Facebook marketplace, Instagram, LinkedIn, Twitter, Tik Tok, and any other social media platform promoting sales.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Devote time in understanding competitor market trends and product price variance, and provide analysis reports to management for any changes as recommended.
• Maintain customer relationship and prospect for future clients in means of follow ups.
• Resolves customer complaints in a timely and professional manner by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Service existing accounts, obtain orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential customers.

_*Requirements – Knowledge Skills & Abilities*_

• Proficient in Microsoft Office
• Good negotiations and sales skills that will help close the sale.
• A knack for problem-solving with keen attention to detail.
• Required to work a schedule as determined by sales, customer, and business needs.
• Working knowledge of CRM systems or equivalent.(Preferred)
• One to two years experience working in a sales-driven environment (required).
• Excellent communication, interpersonal, writing and documentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Previous sales experience within the flooring industry (preferred).
• Open availability to work on the weekends.
• A willingness to grow as a flooring sales consultant with a fast-expanding company.
• Proven ability to meet and exceed sales targets.
• Flexibility to adapt to different people and environment.
• The curiosity to understand how things work with the intention of improving service.
• The ability to genuinely listen to customers and personalizing the response to their needs.

_*Working Conditions and Physical Requirements*_

• Business casual office attire.
• Ability to Drive to and from work locations or if scheduled to other locations.
• Occasionally lift up to 25 pounds.
• Ability to listen and speak with employees and customers in person and phone.
• Must be able to work in a fast-paced environment
• Sit, stand, bend, lift occasionally lifting
• Work is performed inside a temperature-controlled store.
• View and type on computer screens for invoicing and email communications.

Job Type: Full-time
Salary: $16.00-$18.00 per hour
Benefits

• Paid time off
• Vision care
• Extended health care
• Dental care

Schedule

• Weekend availability

Supplemental Pay Types

• Commission pay

Ability To Commute/relocate

• Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Experience

• Sales: 1 year (preferred)

Work Location: One location%23150259% %%sales%%