Residential Collector (Hybrid Opportunity)

Job Title
Residential Collector (Hybrid Opportunity)
Who are we?
Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.
Here's What You Can Expect From Us
When you're a part of our team, you'll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That's why we're dedicated to investing in our employees’ potential, so that they can reach their career goals.

What you can expect in a typical day:
As a Collector with Irving Oil, you will identify and manage credit risk for residential accounts within a specific portfolio. You will balance both inbound and outbound contacts with residential customers and will work with them to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection, acting as a second line support for credit approvals on residential accounts, and sending daily notifications to customers as appropriate are all part of this role’s responsibilities.
What We Offer

• Paid vacation and vacation purchasing
• Wellness support, including annual wellness allowance and paid personal care days
• Hybrid Work Opportunity – flexible work model that supports a blend of in-office and remote
• Personal and professional development opportunities
• Named one of Canada’s Top 100 Employers for seven consecutive years
• Flexible benefits, including a Health Spending Account
• Competitive salary, bonus, and pension plan

Your Roles And Responsibilities

• Contact customers via telephone, email, fax.
• Account Maintenance (as required).
• Prepare accounts for placement with 3rd party collections – legal or agency.
• Identify and manage risk within collection portfolio.
• Prioritize calls based on objective criteria.
• Manage customer repayment plans and accept/process payments.
• Willingness to participate in projects and other team initiatives as required.

Professional Skills

• Financial risk management skills.
• Strong analytical thinking skills with continuous improvement mindset.
• Ability to work in a fast-paced environment with strong attention to detail.
• Excellent time management skills with the ability to work towards fixed deadlines.
• Ability to handle objections and adversity.
• Very good communication skills both oral and written.
• Excellent customer service skills.
• Effective collaborator and a team player.

Travel

• Travel is not a requirement for this role.

Education And Experience

• Solid knowledge of MS applications: Word and Excel especially.
• Bilingualism an asset: French and English.
• Experience with collections is an asset.
• Post-secondary education in Business Administration, Accounting, or Finance.
• Sales experience an asset.
• Professional credit designation such as CCP (Certified Credit Professional) an asset.

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.
Job Requirements - Work Experience
Job Requirements - Education
Location
Saint John, NB