Receptionist/Medical Office Assistant (Moa)

RevitalizeMD is part of the Dermapure medical aesthetic clinics. We are looking for an enthusiastic, friendly, part time Receptionist/Medical Office Assistant (MOA) for a Medical Aesthetics practice to work as a Client Care Coordinator.

Job description

Acting under the supervision of the Clinic Lead, the Receptionist/Medical Office Assistant is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. He/She provides outstanding customer service and is also responsible for invoicing clinic products and services.

1. Greeting Customers / Customer Service

• Greet customers when they arrive at the clinic and provide outstanding customer service.
• Answer phone calls and reply to customer e-mails.
• Create a file for each new customer and update existing customer files.
• All other related tasks.
• Book customer appointments and manage the appointment calendar.
• Prepare customer files for next-day appointments.

2. Reception Management

• Implement the clinic’s opening and closing procedures.
• Close batches, balance daily reports and transfer receivables to accounting.
• Manage correspondence and postal mail.
• All other related tasks.
• Order office supplies and beverages.
• Establish the day's treatments in collaboration with the consultant.
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
• Manage the clinic’s info e-mail inbox.
• Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

• Prepare customer invoices and verify invoices daily.

Required professional qualifications and experience:

• Medical experience (an asset).
• High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
• Proficiency in Microsoft Office Suite.
• Experience in the aesthetic field (an asset).
• At least two (2) years of experience in a similar role.
• Familiarity with Netcare and an electronic health record (an asset).

Required personal competencies:

• Honest and trustworthy.
• Ability to communicate effectively.
• Customer oriented.
• Demonstrated teamwork and collaboration skills.
• Demonstrated rigor, reliability and flexibility.
• Ability to plan and coordinate activities.
• Demonstrated initiative and autonomy.

Location: 2548 Guardian Rd NW, Edmonton, AB T5T 1K8

Please respond with resumes. A cover letter letting us know why you think your particular skill set would make you the best suited for this position is helpful as we often get a lot of responses.