Medical Office Assistant Jobs

Medical Office Assistant

The Medical Office Assistant is responsible for providing a professional and positive impact when

dealing with patients and performs a variety of tasks such as recording patient weights, checking

vitals, initiating the patient encounter in the EMR for the physician, cleaning instruments,

stocking treatment areas, escorting patients in and out of exam rooms, and performing

miscellaneous clerical duties such as answering the telephone, triaging appointments, OHIP

billing, ordering supplies, assistance in arranging medical tests or consults, and printing off

electronic patient materials from a computer.

This role may also manage simple wounds, injections, administers vaccinations to infants,

children and adults as required, and share information collected from patients with the

appropriate medical team members. The Medical Office Assistant must be able to communicate

and work effectively on a multidisciplinary team and have a working knowledge of EMR and

medical terminology.

Job Duties

• Greet and direct patients to appropriate medical resources and/or services.

• Answer external and internal phone calls and transfer calls to the appropriate

departments.

• Triage and schedule appointments.

• Scan, fax and/or mail documents as required.

• Manage referrals.

• Provide clerical support, including filing, faxing, scanning documents, photocopying, data

entry, sorting incoming mail, managing outgoing mail and couriers, etc.

• Assist with OHIP billing or reconciliation as necessary

• Collect third party payments as applicable, and track, record, and file all financial

payments

• Liaise with OHIP, EMR, and IT support as necessary

• Place patients in clinic rooms, measure and document vital signs on each patient.

• Update and help maintain electronic medical system.

• Administration of vaccinations to infants, children, and adults as directed.

• Analyze data and relevant information to: compose reports, compile statistics, prepare

letters, memos and agendas.

• Share information collected from patients with the appropriate medical team members.

• Manage simple wounds as required on direction by the physician

• Prepare examination rooms with the necessary medical supplies and equipment,

monitoring and ordering supplies as needed.

• Arrange for medical materials to be properly cleaned or disposed of.

• Clean and sterilize materials and instruments in the Autoclave on site

• Participate in meetings as requested.

• Work during both regular and occasional extended hours (evenings/weekends) and in

locations to be determined by Big Creek Family Health Organization.

• Other duties as assigned

Professional Requirements

• Medical Secretary Diploma required.

• Secretarial experience in a health care setting is an asset.

• Experience with Practice Solutions is an asset.

• Working knowledge of medical terminology.

• Familiarity with OHIP billing preferred.

• Ability to communicate and work effectively on a multidisciplinary team.

• Proficient in use of computers and other office equipment.

• Excellent organizational and problem solving skills.

• Strong knowledge of general office procedures involving procurement, travel arrangements,

budget management, reports, and so on.

• Previous experience in handling confidential or sensitive information; knowledge of applicable

data privacy laws, ability to maintain patient confidentiality.

• Able to maintain records, filing systems, and basic databases.

• Superior telephone manners and strong interpersonal skills.

Expectations

• Works well under pressure, meets deadlines and prioritizes appropriately.

• Able to manage time efficiently and prioritize multiple tasks.

• Communicates effectively and appropriately with patients, visitors, staff, other healthcare

professionals, and the public

• Takes direction and follows through on requested tasks promptly. Maintains exceptional

communication with employers regarding status of tasks requested.

Working Conditions

• May be exposed to infectious waste, diseases, conditions, etc., including exposure to the HIV and

hepatitis B, COVID-19 and other viruses.

• Interacts with patients, family members, staff, visitors and government agencies.

• Manual dexterity required to use desktop computer and peripherals.

• Intermittent physical activity including walking, standing, sitting, lifting and supporting patients.

• Safe lifting and moving may be required.

• Overtime as required