Quality Oversight Manager Jobs

Watch your career take flight at GardaWorld!

We are currently hiring a Quality Oversight Manager to ensure quality control for the Calgary International Airport through the provision of oversight, positive feedback, coaching and mentoring.

GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.

Duties include but are not limited to the following:

• Intervenes if aspects of the screening process are not completed or if critical aspects of the screening process are performed incorrectly
• Interfaces with management meetings where Screening Officer performance is evaluated and a follow-up is planned
• Assists various departments with continuous improvement initiatives
• Assists with site inspections, breach investigations and infiltration test investigations
• Collects data to measure SOP compliance and Screening Officer performance, highlighting issues and trends to assist with continuous improvement, root-cause analysis and internal Performance Improvement Plans
• Oversight and monitoring of compliance and checkpoint performance
• Performs as a Quality Oversight Manager in other airports in the Prairies region
• Independently observes work procedures following through on any Standard Operating Procedure, (SOP) not met or understood with positive feedback, coaching & mentoring or Corrective Action as required
• Oversees and documents compliance with CATSA’s SOPs

Job Benefits

• Parking provided
• Competitive starting salary, benefits & bonus applicable
• Ongoing Training & Career Development

Skills / Experience

Required

• Current or recent Transport Security Clearance is preferred
• Demonstrates comprehension of standard operating procedures
• High level of comfort dealing with a variety of interactions / escalations
• Highly organized and able to prioritize and handle multiple tasks
• Minimum 1 year’s experience in a related role
• Intermediate knowledge of Microsoft Office (i.e. Word, Outlook, Excel, etc.)
• Ability to work within a structured, highly regulated environment
• Experience in providing training and oversight is an asset
• Excellent communication skills, both written and verbal, (fluent in English, with French fluency an asset)
• Experience in the Aviation industry is an asset

Personal Characteristics

• Professional demeanour with the ability to develop cooperative working relationships in all areas of the business
• Reliable, independent and able to handle stress
• Easily adaptable to change and must embrace new challenges
• Analytical, detail oriented and technically astute

Mandatory Requirements

• Must be a Canadian Citizen or a Permanent Resident as defined in the Immigration Act with an employment authorization document
• Willing and able to work outside regular working hours and able to work shifts
• 18 years of age or older
• Able to travel across the Prairies region as required, (minimal requirement)
• No previous criminal background for which a pardon has not been granted
• Post-Secondary education in related field or combination of education and work experience

Additional Notes

• Travel may be required for training. Other travel may be requested when assistance is required at other airports.
• Applicants currently residing elsewhere than the job location must CLEARLY indicate if they are seeking to relocate at their own cost
• Internal candidates must be in good standing with no performance events on file

We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates. Applications will only be accepted online via www.garda.com/careers

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