Quality Assurance Specialist Jobs

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!

We are in search of a Quality Assurance (QA) Specialist who will be responsible for assessing the quality of performance of our Inside Sales team.

Responsibilities

• Collaborate with the Inside Sales leadership team to develop quality improvement plans aimed at enhancing the customer sales experience and achieving sales targets
• Maintain accurate and detailed records of evaluation scores, feedback sessions, and actions plans ensuring data integrity and reporting accuracy
• Design call monitoring formats and quality standards
• Deliver comprehensive feedback to the representatives and their team leads highlighting their strengths and areas of improvement with coaching recommendations
• Conduct thorough and objective evaluations of the team's outbound and inbound sales calls and email responses to ensure quality of communication, customer experience, and adherence to policies and procedures
• Conduct individual coaching or group training sessions to address skills gaps, reinforce best practices

Requirements

• At least 2 years of experience in QA, call monitoring, coaching, or training
• Ability to work full-time permanently in our head office in Pickering, ON
• Call center experience with outbound, sales, or target-driven type of roles
• Excellent verbal, written, and interpersonal communication skills
• Exceptional listening and analytical skills
• Adaptable to a fast-paced and competitive team environment

Schedule: Monday - Friday, rotating shifts from 9AM - 5PM or 11AM - 7PM; one Saturday/month

About Us

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 6,500 merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 3,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why Join Us

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.