Quality Assurance Manager Jobs

Would you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Plan and coordinate all aspects of quality assurance activities for one or more sites of a specific client or group of operations. Accommodate requests for quality support from the site group and communicate policies and procedures. Act as the subject matter expert regarding quality and governmental regulations for the site group and act as the primary quality assurance customer contact.

• Coordinate ISO registration - as applicable - and other compliance activities.
• Assist management to develop and analyze information and product specifications to determine compliance with regulations of agencies including but not limited to: FDA, DEA, Ministry of Health - Canada, and other product regulatory requirements.
• Read and interpret technical documents, and regulations.
• Provide leadership on key regulatory, customer and 3rd party audits.
• Act as primary advisor to the operations management team on QA issues/initiatives (e.g. problem solving, identification and escalation of significant QA issues).
• Assist leadership of QA to develop, distribute and maintain regular management reports.
• Establish, maintain and continuously improve the overall quality system.
• Track quality assurance metrics for the organization.
• Assist leadership of QA to develop and implement quality-related training programs for management, field operations and QA associates. Hire, train, and develop associates. Work in concert with Continuous Improvement team to focus/direct CIP activities/workshops.
• Act as primary customer interface for significant QA related issues/initiatives; coordinate participation of other members of the account team as appropriate.
• Manage (including planning) the audit process to monitor the quality system and compliance with regulatory and customer requirements.

Required Education and Experience

• At least 2 to 3 years of relevant experience in a regulated environment such as FDA - USA, Health Canada etc., required
• Certification related to quality control (RAC, Six-Sigma, etc.), preferred
• 5 years of management and supervisory experience (at least 2 years supervising/managing a quality system in a complex/matrix organization, required
• Bachelor’s degree in a related field, required
• Graduate’s degree in a related field, preferred

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.