Credit Quality Assurance Specialist

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

We’re looking for our next Credit Quality Assurance Specialist role. Could it be you?

Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.

What’s in it for you as an employee of QFG?

• Work with diverse team members in an inclusive and collaborative environment
• Competitive compensation and benefits packages
• Health & wellbeing resources and programs
• Opportunities to contribute to community causes
• Career growth and development opportunities
• Hybrid and flexible work arrangements
• Paid vacation, personal, and sick days for work-life balance

What’s it like working as a Credit Quality Assurance Specialist at Community Trust Company?

The Credit Quality Assurance Specialist is responsible for reviewing residential mortgages either in advance of funding or at maturity to confirm that the loans are assessed in a manner that is consistent with compliance, risk and credit management by ensuring full adherence to CTC’s policies, procedures, default insurer and regulatory requirements. This role will also participate in reviewing and approving residential mortgages for the bulk purchase and loan sale programs. The Credit Quality Assurance Specialist will foster an environment of support and guidance while maintaining oversight of the approval processes in an environment focused on operational and service excellence.

Need more details? Keep reading...

• Ensure notes adequately explain the basis of the lending recommendation.
• Continuously identify best practice opportunities such as process improvements, policy & procedure changes, elimination of redundancies, system changes and/or reporting needs.
• Ensure approval decisions are in accordance with sound credit-granting principles and within designated lending limits.
• Maintain a comprehensive understanding of CTC’s policies, procedures and regulatory requirements.
• Review existing mortgages prior to maturity.
• Confirm accuracy of data inputs including loan types, security codes, exceptions and risk gradings.
• Foster a resilient workplace and culture that is aligned with the company’s core values of trust, integrity, collaboration and responsiveness.
• Maintain effective compliance, risk management and risk controls in the residential mortgages business portfolio, either in advance of funding or at maturity, by exercising consistent, objective and sound credit reviews in accordance with risk appetites, policies and procedures.
• Participate in or lead various projects in support of business plan and/or best practice plan initiatives.
• Review appraisals to confirm the report meets policy standards.
• Ensure KYC, AML and EDD procedures and documentation are fully compliant.
• Confirm that the property is suitable security for the loan under consideration.
• Provide the tools, support and guidance that the underwriters and mortgage officers need to be successful.
• Commit to the timely completion of file reviews in support of superior customer engagement to both borrowers and brokers.
• Identify policy and procedures gaps or updates.
• Provide constructive quality assurance and performance tracking statistics.
• Maintain key internal relationships with Residential Lending, Mortgage Retention, Credit Risk and Compliance.
• Review mortgages in support of the bulk purchase and loan sale programs.

So are YOU our next Credit Quality Assurance Specialist? You are, if you have…

• Strong organizational and time management skills.
• Strong working knowledge of KYC and AML/ATF required.
• Minimum 5+ years combined experience in an underwriting or credit manager role within a regulated, residential alternative lending environment.
• Thorough knowledge of residential mortgage underwriting practices including property valuation reviews, income documentation requirements and supporting operational processes.
• Exceptional interpersonal skills and relationship building skills.
• Ability to work under pressure through fluctuating volume periods.
• Solid understanding of the characteristics, attributes and risk factors associated with various loan types.
• Excellent written and verbal communication skills.
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills.
• Exceptional attention to detail and able to complete tasks with a high degree of accuracy.
• Experience with Google-suite applications, Sales Force, Power BI is an asset.
• Sound analytical thinking, planning, prioritizing, and executing skills.

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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