Project / Product Operations Manager, Led Display Manufacturing (Job Req #2023-252)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
Working with the Marketing Product Manager and the Technical Product Manager, the POM helps manage and drive each project from concept through to a successful release to manufacturing and product launch to market.
The POM is responsible for managing project timelines and agreed feature set. She or he will liaise with Manufacturing, Manufacturing Test Engineering, and Tech Support to enable smooth product sales & order process, build of required hardware/software products, and own product lifecycle support.
Who you report to: Director, Technical Product Manager, LED
What we offer:
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!
Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.
What the job is all about:

• Maintains and tracks the project schedules.
• Works with the MPM and TPM to help develop and record the Strategic Product Line Roadmap.
• Works with the Technical Support and Development teams, via an escalation process, to ensure customer satisfaction by managing and tracking any product deployment issues - providing prompt and appropriate customer communications.
• Responsible for communication throughout the organization for all product updates and new code releases.
• Responsible for reporting on status of projects that are part of a government grant or other funding programs.
• Generates project meeting minutes (including action item identification, assignment and follow-up) as per the requests of the TPM.
• Operation:
• Responsible for monitoring and maintaining manufactured product costing and reporting any appreciable changes to TPM and MPM.
• Where necessary, consults with the Field Service Team, TPM and MPM’s to determine any necessary actions required to resolve customer issues and/or dissatisfactions.
• Tracks all field service issues and report on them internally as well as any required customer communications.
• Product Lifecycle Management:
• Project Planning:
• Assists in identifying the resource and material costs/requirements for projects.
• Responsible for ensuring the timely delivery of required input to the Technical Documentation team.
• Responsible for maintenance (ECO, MCO, EOL, etc) of all manufacturing data for all released products.
• Accountable to the TPM to provide the staffing resources to execute on the agreed project deliverables and an agreed schedule.
• Release:
• Responsible and accountable for management of direct reports.
• Works with the TPM and MPM to coordinate and ensure training is provided for Technical Support, Commissioning, Sales Engineer, and Training team.
• Project Execution:
• Tracks all development, product verification, engineering services and manufacturing activities and identifies any potential project issues and challenges, including resource exposures or conflicts.
• Works with the TPM and MPM to define a product deployment plan.
• Ensures that project status reports are generated on time as required.
• Ensures that project status reports are generated on time as required.
• Assists the TPM, where required, in the coordination of project team development activities and for the effective follow-up - facilitating communication between individuals and teams.
• Responsible for providing communication on project status throughout the organization.
• Responsible for entry and maintenance of all product information and data in SalesForce, Agile/Jobscope, and Max.
• Owns and manages the Product release checklist and is responsible for ensuring that all disciplines (manufacturing, Marketing, Developments, etc) follow through with and complete tasks required for a successful release.
• Works with the TPM, MPM, Manufacturing (including Scheduling, Test, and Procurement) in developing product BOMs for each level of all new products.
• Assists the TPM in developing the project schedules (identifies critical paths). Ownership of project schedules; both creation and maintenance.
• Follows, advocates, and helps implement the corporate NPI process.
• Works with the development team to identify and mitigate risks - developing and documenting a risk mitigation plan.
• Provides support to entire product team on required purchases of materials, test equipment, and facility requirements.

Who you are:

• PMI Certification is an asset.
• Familiarity with the product development process and the associated requirements of manufacturing.
• Post-secondary education, engineering degree is a strong asset.
• Strong knowledge of PM tools.
• International travel (up to 10%)
• Strong logistics and planning background.
• Experience working with vendors, subcontractors, and 3rd party manufacturers is an asset.
• Management experience working with remote development teams is an asset.
• Familiarity with software planning and development.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
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