Project Manager, New Store Operations – Temporary

Department: Operational Solutions
Reports to: Manager, In-Store Experience
Location: North Vancouver, B.C.
Your Opportunity:
As a Project Manager on our Operational Solutions team, you will lead the opening, setup, and operations of stores in our North American fleet. Working collaboratively and cross-functionally, you will partner on all aspects of the planning and opening process, including store design, support operations, employee, and guest experience. You will communicate clearly and effectively with stakeholders at all levels, build strong relationships, and ensure that everyone is on the same page. Your high level of organization will allow you to keep track of multiple projects simultaneously, while your passion for process creation and optimization will ensure that everything runs smoothly. By leveraging your excellent communication, organizational, and process optimization skills, you will play a critical role in the successful delivery of each new store opening.
This role will focus on Peak Performance, a partner brand within Amer Sports.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada. Please note this is a temporary role for a duration of 12 months, with the possibility of an extension.
Meet Your Future Team:
The Operational Solutions team designs the ideal conditions for stores to get everything done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ. Based at HQ, Ops Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement projects or launch initiatives to stores, develop store operating frameworks and define recurring processes.
If you were the Project Manager, New Store Operations now here are some of the core activities you would be doing:

• Providing support and guidance to store teams pre-open, at-open and for the first 5 months after opening
• Supporting key retail projects and pilots to drive overall store performance and success
• Leading the development and management of comprehensive project plans
• Developing and delivering a store handover package to support our retail teams in operating their new store
• Supporting ad hoc operational process improvement projects as required
• Establishing a robust store operations model and repeatable opening process through the creation of tools, documents, and templates
• Proactively identifying and mitigating project risks related to timelines and resources
• Virtually attending meetings with cross-functional partners in Europe (early morning meetings)
• Providing updates to leadership and the wider business on new store project statuses
• Coordinating with cross-functional teams, clearly defining their roles and deadlines to ensure project success
• Identifying and quickly escalating potential risks and roadblocks to leadership
• Generating insightful reports, capturing feedback, and effectively communicating updates to executives and stakeholders
• Enhancing the store handover and setup experience by implementing innovative tools and strategies
• Supporting in facilities and procurement for stores

Here are some of the things you could be working on in the future:

• Leading cross-functional meetings and maintain shared documents, files, resources in an organized and easy to access system
• Partnering with cross-functional partners to develop strategies that enable product and omni programs, inclusive of fixtures, product flow, back of house capacity, front of house capacity
• Managing and executing the strategy for multiple projects and initiatives with overlapping timelines, as new priorities are added
• Creating global and scalable strategies to attain our business goals and (most times) implementing those strategies
• Implementing Global Retail Programs ( i.e.Store Supplies, Facilities, Minor Works, Back of House Programs)

Are you our next Project Manager, New Store Operations?

• Your passion for your work is paralleled by your passion for getting outside and living it
• You have a Bachelors degree or post-secondary education in Business, Operations, or a related field
• You have excellent communication skills, both written and verbal
• You have excellent interpersonal skills, and a demonstrated ability to build relationships across all levels of the organization
• You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
• You inspire breakthrough thinking and continuous improvement
• You are approachable and personable, showcasing a customer-centric mindset
• You are proficient in Smartsheet and Microsoft Suite
• You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
• You remain highly flexible and adaptable when faced with ambiguity
• You are able to balance autonomy and collaboration
• You have 5+ years’ project management or operational leadership in retail
• You are highly organized and detail-oriented with a strong focus on accuracy

Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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