Project Coordinator - Customer Education

Role Summary

As the Project Coordinator - Customer Education, you will support the Customer Education Team to ensure maximum efficiency for processes and project tasks related to designing, delivering, and evaluating award-winning education for Eminence’s new product launches and promotions. You will work with the Customer Education Project Manager to support project scoping, prioritization and organization of tasks, project schedule management, executing communications, and facilitating approval processes. You will report directly to the Customer Education Project Manager.

Responsibilities

• Coordinate with and support the Customer Education Project Manager in implementing new initiatives focused on evolving education tools and resources, delivery and evaluation methods to support launch projects
• Organize, administer, and maintain launch project tasks and timelines for Customer Education deliverables
• Maintain and encourage timely entries into project management tools for launch projects
• Effectively communicate cross-functionally and partner with a variety of roles and departments
• Monitor project progress and inform stakeholders of the status of project deliverables and escalate any concerns and roadblocks as necessary
• Assist in the evaluation of Customer Education deliverables for each launch to ensure learnings and successes are documented, communicated, and implemented into future launches and promotions
• Support with proofing and updating Customer Education material to ensure ongoing quality, accuracy, and relevance
• Assist the Customer Education Project Manager with research, data collection and analysis, presentation of findings and project report generation
• Assist in the evaluation and audit of Customer Education resources and processes to support the advancement of Customer Education launch projects
• Assist in the development of launch project plans based on companywide Critical Paths and Customer Education Launch Project templates

Qualifications

• Competency with Project Management software (including Asana and Smartsheet)
• Effective time management, multi-tasking, and organizational skills
• 3+ years of progressively increasing experience in a project administrative role. Experience with education projects is an asset
• Experience with consumer-packaged goods, ideally in the spa and/or personal care sector, is an asset
• Excellent verbal/written communication and interpersonal skills
• Diploma or degree in Business, Education and/or Marketing or an equivalent combination of training and experience
• Data analysis and reporting experience is required
• Intermediate to advance MS Office competency (PowerPoint, Word, Excel, Outlook)
• Customer Education experience is an asset

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts

The Application

Please submit a resume.

Closing date for applications: Thursday, September 14th, 2023 at 9pm PST.