Programmer Analyst Jobs

We are seeking a passionate, high energy, Desktop Support - Onsite. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!
Why choose cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both support and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
Location - Scarborough, ON
Must Haves Skills

• Networks skills as a hands and feet
• End User Computing hardware and software (Windows and MAC)
• Documenting, tracking, and monitoring the incidents and problem in Service Now

Nice To Haves Skills –

• Baseline OEM Certs / Hardware Repair Certs
• Desktop Support or Customer Service Certifications
• Logistics knowledge environment

Key Responsibilities
A typical day/week looks like you are monitoring intake channels (phone calls/texts/emails/slack/SNOW tickets) to quickly respond to any question or problem our users have with technology. You will work onsite to assess the situation, apply your skills with the knowledge of our environment to resolve or bring up to get a resolution and restore service or provide the information. Deskside support technicians offer customer service, problem-solve computer issues, provide hardware and application support, install software upgrades, create, and maintain documentation, etc.
This role requires 2 to 5 years of Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support. Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role. On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks. Most deskside support specialists work full time in an office environment. However, many do not work common nine-to-five hours. Due to their vital role in supporting businesses 24/7, they may be required work nights or weekends.
Essential Skills

• Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.
• Applies standard processes and knowledge of internal/external business challenges to improve processes and services
• Superb communication, interpersonal and analytical skills
• Experience performing system administration responsibilities within an enterprise environment.
• Expertise in supporting End User Computing hardware and software (Windows and MAC), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI.
• Proven ability to learn quickly and use the newest technologies to develop and implement superior solutions in a high-pressure environment
• Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.
• Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution
• Experience following policies and guidelines on security and confidentiality
• Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.
• Must be able to communicate the concept behind the problem/resolutions to Executives
• Must be able to handle and organize your own workload and use your resources to ensure the Executive issues and requests are resolved.
• Being a deskside position, it is expected the willingness to carry device boxes and moves
• Experience supporting end to end technology services and solutions
• Focused great teammate with solid ability to provide independent leadership for successful project outcomes and achievement of desired objectives
• Experience supporting Audio Video Conferencing technology and Live Meeting Streaming

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May 30 2023
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.