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Planning Manager Jobs
Company | Affirm |
Address | Oshawa, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-19 |
Posted at | 10 months ago |
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
- Take ownership of forecasting operations and planning.
- Mentor/guide analysts, stakeholders and customers.
- Provide thought leadership to improve planning.
- Lead/conduct root cause analyses on missed metrics and a plan for recovery.
- Create/manage detailed and robust forecasting and capacity models considering multiple inputs.
- Lead meetings and drive consensus towards achieving sustainable solutions across various levels of the org.
- Deliver staffing plans with execution and budget in mind and help the team with operational and financial analysis and insights.
- Use forecasted inputs to build a capacity model considering the constraints in capacity optimization problems
- In collaboration with the growth analytics team, create and maintain models to forecast contact, handle time and workload demand.
- 7+ years of experience leading business operations analysis and planning in customer service operations or other analytically rigorous environments
- Strong sense of ownership, results focused, comfortable navigating in an ambiguous environment and ability to breakdown and explain complex information to variety of audience groups
- Subject matter expert in planning, data analytics, operations and customer servicing models
- Bachelor's degree or higher in analytical fields (Economics, Finance, Engineering, Math, Statistics, Computer Science, etc... or similar).
- Highly proficient in GSheets and Excel; experience in SQL preferred. Knowledge of statistical/time series analysis preferred.
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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