Operations Assistant Jobs

Maple Air Heating & Cooling has been established for 20 years and is one of the GTA's leading companies in the heating & cooling industry. This is due to our quality workmanship and proficient team working, which leads to fast and reliable service for our patrons. We pride ourselves on transparency throughout every stage of the process, and our driving force/motto is honesty and customer satisfaction.

We are a President's Award Winner and Factory Authorized dealer of Carrier. We are currently looking for a talented, energetic, and self-motivated Assistant Service who is accountable for ensuring growth, financial objectives, customer service, and productivity are driven to a standard of excellence through regular coaching and collaboration with team members and partners.

Responsibilities:

• Lead a service mentality that drives customer satisfaction and future business growth.
• Collaborate with the Service Manager to plan, organize, direct and supervise installation and service teams to maximize customer service and meet our service commitments.
• Coach and manage a team of Technical professionals to maximize their performance, engagement, and achievement of objectives.
• Ensure team members are equipped with well maintained and functioning tools so they may execute their day-to-day tasks efficiently.
• Drive excellence through our partners by finding, selecting, and negotiating agreements with manufacturers and suppliers committed to Maple Air's strategy and goals. Manage these relationships to ensure these vendors deliver on our standards.
• Supervise the Maintenance & Protection Plan division.
• Perform other job-related duties as assigned.
• Ensure the supply of parts is sufficiently stocked and organized in the warehouse and with the respective team members.

Qualifications:

• Experience in customer service is an asset
• Work experience in the field of HVAC is an asset
• Demonstrate a strong verbal and written communication skillset
• Strong competitive awareness and teamworking skills
• Successful operational leadership
• Create alignment between company goals and individual objectives
• Introduce new initiatives to maintain further growth
• Demonstrated ability to extract the full potential of colleagues through development and leadership
• Heightened sense of self-awareness and emotional intelligence

Job Type: Full-time

Salary: $45,000.00-$100,000 per year

Benefits:

• Dental care
• Flexible schedule
• Extended health care
• Vision care