Messaging Specialist / Exchange Server Administrator ( Network Architect )

Title: Messaging Specialist

Location: Toronto, ON - Remote/Hybrid

Duration: Long Term

Description:-

Mandate

The Senior Messaging Support Specialist reports to the Senior Manager, Infrastructure Operations. This position is responsible for the day-to-day operations of the BMO messaging services. Currently the messaging infrastructure consists of Exchange On-prem, Exchange Online, On-Prem IronPort Email Security Appliances, Proofpoint Email Security and a cloud-based email archiving solution. Email services are considered a critical business service and is supported on a 24/7 basis.

Accountabilities

• Analyzes and successfully resolves problems and outages to software products
• Contributes to BMO Financial Group's overall business results by making recommendations that significantly improve operational efficiency and effectiveness.
• Is a positive contributor to the team and uses solid interpersonal skills while interacting with co-workers
• Performs daily monitoring of the environment to proactively and reactively address incidents in the production environment
• Provides Day-2 support for all project-related implementations
• Establishes strategic contacts with individuals, who can be beneficial to the achievement of work goals
• Performs routine, proactive maintenance and administration
• Identifies and delivers improvements to the departmental reporting obligations
• Analyzes and resolves complex performance problems and outages to software products and systems support, escalating to and working with vendors as required
• Participates in assigned projects following effective requirements, design, development and implementation processes
• Is responsible for Incident & Problem Management, along with Root Cause Analysis
• Participates in Disaster Recovery drills and ensures lessons learned are incorporated into plans for future drills or responses to real events
• Delivers a highly available and stable messaging services environment
• Identifies and escalates any potential bottlenecks that might present a threat to system security or user services
• Contributes to departmental reporting obligations including capacity, usage, performance, and trend reporting, as defined with department management
• Performs pro-active problem management to identify and resolve potential client-impacting issues in the production environment
• Works with Messaging Engineering to provide operational requirements that result in a highly supportable production delivery of new technologies or production changes

Knowledge

• Experience in working with Windows troubleshooting and performance tools
• Demonstrates solid knowledge of IT industry directions/trends, related technology, architecture, protocols
• Displays solid knowledge of ITIL processes including Problem and Change Management, and Configuration and Release Management
• Demonstrates sound knowledge of relevant technology infrastructure (supported platforms, operating systems and networking components).
• Strong knowledge of networking (TCP/IP, DNS, SMTP) along with various other messaging protocols
• Must have hands-on minimum of 5-7 years working experience with Exchange 2013/2019 and/or Exchange Online. Must have in-depth knowledge of Microsoft Exchange along with messaging services
• Possesses a university degree/college diploma in computer science and/or industry specific designations/accreditations, and/or 5 to 7 years of technical experience in an IT environment
• Minimum of 3-4 years of working experience with email security/hygiene products (IronPort and/or Proofpoint)

Skills

• Maintains a sound understanding of emerging technologies, tools and scripting languages.
• Possesses solid communication skills, both written and verbal
• Is self-motivated, goal-oriented, and customer-service oriented.
• Displays high attention to problem description, detail, and impact
• Demonstrates solid problem solving and analytical skills

WORKING CONDITIONS

The working environment provides minimal exposure to discomfort or safety. Team members are required to work overtime and/or be on call as dictated by the business.