Merchandise Operations Supervisor (12 Month Contract)

Marc discovered INFLUENCE working at TJX

With honesty and teamwork, Marc has emerged as a respected leader at TJX. We think that's the perfect environment for sharing fresh ideas! Here you can find your voice—and your impact.

What You’ll Discover

Eligible Associates can look forward to:

• State-of-the-art amenities at our eco-friendly Home Office. Take a tour HERE!
• Tuition reimbursement to support your career progression
• Retirement Savings Plan
• One-of-a-kind, inclusive culture
• Associate and Family Assistance Program to support healthy living
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Dedicated training and on-the-job resources to enhance your development
• Health benefits that take effect your first day
• Three weeks' vacation with the option to buy an additional week through our Vacation Trade Program

What You’ll Do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key accountabilities of the role:

• Oversee/monitor analysis of operational activities
• As necessary, represent Merchandise Operations business needs on TJX and TJXC initiatives, including those requiring systems enhancements or the creation of new tools or processes
• Partners with all levels in Merchant organization, primary contact with DMM’s, to ensure day to day operational execution of MA tasks ensuring sufficient coverage for absences
• Ensures all PO’s are placed on the books weekly within agreed upon timeframes; reported on and tracked for inbound flow to our DC’s as written for or modified.
• Identifies learning needs and works with peers, manager and Merchant Development to /develop new training and learning opportunities for Associates.
• Partners with Merchandise Operations management team and Merchant partners to develop and implement new processes and procedures to improve/enhance service delivery
• Coach and train MA’s on daily management of purchase order creation, vendor relations and internal communication with key stakeholders, including follow through of deliveries of inbound flow to receipt in the DC. Develops their capability, business acumen and off-price knowledge to effectively deliver on Merchant Organizations objectives.
• Ensures all Associates have clarity with, and are held accountable to, business objectives and outcomes
• Ensures timely communication within and between teams and with Partners
• Ensures Merchants take accountability in what they own in terms of business decisions and vendor relationships.
• Work with fellow Supervisors and MA’s to ensure strong partnerships with TJX and TJXC business partners, to ensure each department receives the appropriate level of business support, leveraging resources within and cross-team to maximum capacity. Flexing to meet business needs
• As part of the Talent Management process, identify Associate potential, represent to other Supervisors and Managers for movement within the function and promotion opportunities.
• In partnership with peers & manager work collaboratively with Imports, Logistics, Accounts Payable and Planning Departments to develop and ensure execution of procedures that maximize efficiencies and accuracy for the writing and modifications of purchase orders and inbound flow.
• Responsible for day-to-day coordination of workflow, ensuring team operates at the optimum level of effectiveness and efficiency; balance workload to ensure optimum productivity of each MA
• Partners with internal Samples team and Marketing team management as required to ensure seamless transactions and transitions of samples to support the needs of TJXC.
• Identifies new trends within span of control; anticipates shifts in business needs; to work with peers and manager to proactively adapt operations in support of merchant activities
• As part of the internal hiring process, participate in new hire selection
• Monitors and tracks progress of initiatives to ensure work is completed on time within the quality standards established by the department.

What You’ll Need

To begin your career with us, we require the following:

• Knowledge of mainframe applications
• Highly developed communication skills, with the ability to listen deeply and to articulate in both verbal and written formats the best course of action
• Ability to partner and has working knowledge of how other support departments/functions assist in the achievement of Merchant and Merch Ops goals (e.g. Merchandising, Merchandise Flow, Planning, Logistics, Accounts Payable, Imports, Samples team Expenses Payable, DC operations,
• Strong computer skills including Excel, Word, Power Point, SharePoint
• Knowledge of Merchandise or Buying Operations functions including following-up on delivery, and developing and maintaining excellent relationships with vendors and partners
• Ability to partner and plan effectively with 5-7 DMM’s in their business portfolios.
• Post-Secondary education and/or equivalent experience required.
• 3-5 years supervisory experience, leading teams in an Operations or Customer Service environment

Posting details

• Application closing date: Friday August 11th, 2023
• Internal TJX Associates: please review this opportunity with your direct supervisor or manager prior to submitting an application. In order to be considered, please attach your completed Internal Candidate Endorsement Form to your application.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email [email protected]