Member Relations Specialist Jobs

TheAtlantic Economic Councilis Atlantic Canada’s foremost independent economic research organization. We are looking for a proven sales professional to help expand our membership base, and strengthen relations with existing members, by reaching out to business and other leaders across the Atlantic region.

Members use our economic forecasts and analysis to support their business planning. Our research helps ensure they understand how current trends and future shifts in the economy will affect their organization and the region. Our members value the Atlantic Economic Council’s independent voice and advice on economic issues in Atlantic Canada.

Our members include small and large companies, provincial and federal government departments, municipalities, industry associations and non-profits, labour and Indigenous groups, and academic institutions. In addition to providing reports for our members and other stakeholders, we host regular public events, webinars and engagement sessions.

Profile

We are seeking an ambitious, results-driven sales professional to promote the value of the Atlantic Economic Council to secure new member and sponsor revenues and maintain relations with existing members.

The successful candidate must be a highly motivated prospector who has excellent sales and communication skills. Factors for success in this key external-facing role include competitive spirit, coachability, ability to build relationships, and the drive to manage time effectively to achieve established goals.

This is a permanent, full-time position, reporting directly to the President and CEO. Compensation is a combination of salary, sales commission and benefits.

The Atlantic Economic Council will provide training and coaching in its recruiting, selling and engagement processes.

Responsibilities

TheMember Relations Managerwill help ensure the Atlantic Economic Council has the new membership and event sponsorship revenues it needs to deliver its programs and services. They will engage with new and long-term members to ensure we are providing value.

Membership and Sponsorship Sales

Assures the goals set for new member and sponsors revenue are met or exceeded via individual sales efforts targeted to those who may benefit from the Atlantic Economic Council membership.

• The member relations manager may be requested to attend the Atlantic Economic Council events for recruitment and engagement purposes.
• Responsible for daily telephone calls to support sales activity and logging such activity.
• Connect with prospective members and sponsors through initial telephone or video calls to establish positive relationships with executive leaders.
• Utilizes the Atlantic Economic Council’s standardized recruiting and selling processes to meet or exceed the goals set for new member and sponsor revenue.
• Identify prospective businesses and organizations throughout Atlantic Canada for use as sales leads.
• Assess prospective member needs and motivations and make connections to the Atlantic Economic Council programs and resources that correlate to their organizational objectives.

Member Engagement and Retention

Drives member retention by maintaining positive and professional relationships so that members see value and continue renewing each year.

• Oversee enrollment of new members and completion of new member welcome tasks.
• Conduct new member follow up calls to provide support and answer any questions they may have about the Atlantic Economic Council.
• Conduct retention calls and educate current members on the benefits of the Atlantic Economic Council membership to ensure that their needs are being met.
• Lead and fulfill membership retention efforts including annual membership renewal invoicing, payment reminders, follow up, and dues collection.
• Actively upsell membership and sponsorships to drive new revenue and deepen member engagement.
• Serve as the broker between members and the Atlantic Economic Council leadership and staff to achieve desired outcomes and drive retention goals.

Required skills, abilities, and knowledge

• Able to quickly learn and adapt to new software; proficient in MS Office, especially Outlook and Excel.
• Self-starter with demonstrated skills in taking initiative, problem-solving, negotiating and driving results.
• Highly detail oriented with superior organizational skills.
• Post-secondary education in business, marketing or related fields is an asset.
• A firm grasp of core sales competencies including developing prospecting lists, managing data, and following through to close sales is required.
• Existing connections to business, government and/or non-profit leaders throughout Atlantic Canada is a plus.
• 3+ years’ experience in a business development, sales, fundraising or industry environment are a must.
• Available to work a flexible schedule as needed.
• Capable to work in a fast-paced team environment to leverage diverse skill sets to achieve common goals.
• Aptitude for building relationships at all levels of an organization.

Compensation and Benefits

• This is a permanent, full-time position (37.5 hours per week). Regular working hours are 8:30am-4:30pm, Monday-Friday.
• Expectations for total compensation (salary plus incentives), following completion of training, are between $80,000 and $85,000 annually, subject to performance, with opportunities to exceed this.
• The Atlantic Economic Council offers a health benefits package and a matched contribution group RRSP plan for permanent employees upon completion of a probationary period.
• This position is based in our downtown Halifax office to maintain close connection to other staff. A permanent location of work model is being developed; employees are currently working from the office 1-2 days per week and working from home other days. In exceptional cases, we will consider someone able to live and work within an easy commute of other Atlantic cities in which we hold events (Charlottetown, St. John’s, Moncton and Saint John). Such remote employees are required to videoconference on a weekly basis. They must also meet periodically with the Atlantic Economic Council’s team in Halifax.

How to apply

Interested candidates should submit BOTH acover letter, summarizing why you are interested in this position and why you would be a good fit, along with adetailed resumethat clearly indicates how you meet the above requirements. Applicants that fail to provide this information will not advance to the next stage of the recruitment process.

Please email your cover letter and resume inone merged document, by10am AT, Tuesday, July 25, 2023[email protected] the subject line: Member Relations Manager.

TheAtlantic Economic Councilis the source for independent research, providing the insights and ideas that are vital to supporting a healthy, inclusive and sustainable Atlantic Canadian economy. We are an independent, non-profit, charitable economic and policy research organization supported by our members and guided by a board of directors.

Potential applicants are encouraged toexplore our websiteto learn more about our values, members and services. We would like to thank all those who apply for this position but only those under consideration will be contacted.

The Atlantic Economic Council provides a work environment that supports equality, teamwork, fairness and respect among all employees. All employment decisions are made without consideration of age, colour, creed, disability, ethnic or national origin, family status, gender expression, gender identity, marital status, political belief, race, religion, sex, sexual orientation, or source of income. Flexible work arrangements can be negotiated in accordance with the Atlantic Economic Council’s employee policies.