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Member Experience Specialist Jobs

Member Experience Representative (Remote)
By BCAA At Burnaby, British Columbia, Canada
Active learning: Keep up to date with membership knowledge, geographical knowledge, Club policies, terms and conditions and competitor’s product offerings
Reports to: Manager, Member Experience - Road Assist Contact Centre
Proven judgment and decision-making abilities. Must be able to quickly consider costs and benefits in order to make the right decision
Utilize the Customer Experience Framework with all member interactions
Maintain working knowledge of all BCAA membership, best practices, standards, policies, processes and systems
Minimum keyboarding skills of 35 WPM and 5,000 keystrokes per hour
Member Relations Specialist Jobs
By Atlantic Economic Council At Halifax, Nova Scotia, Canada
Required skills, abilities, and knowledge
The member relations manager may be requested to attend the Atlantic Economic Council events for recruitment and engagement purposes.
3+ years’ experience in a business development, sales, fundraising or industry environment are a must.
Post-secondary education in business, marketing or related fields is an asset.
Self-starter with demonstrated skills in taking initiative, problem-solving, negotiating and driving results.
Capable to work in a fast-paced team environment to leverage diverse skill sets to achieve common goals.
Passenger Experience Specialist Jobs
By Winnipeg Airports Authority At Winnipeg, Manitoba, Canada

Reporting to the Manager, Brand & Passenger Experience, the Passenger Experience Specialist assists the External Affairs team, and Winnipeg Airports Authority as a whole, in all aspects related to ...

Cabin Experience Team Member
By Anderson Air Ltd. At Richmond, British Columbia, Canada

If you're looking for a new role in private aviation, are service led with outstanding attention to detail then becoming a cabin experience team member could be the career for you. This exciting ...

Member Advice Specialist Jobs
By Coast Capital Savings At Victoria, British Columbia, Canada
Getting a natural high from delivering positive and unexpected customer experience through general retail banking
Proactively and creatively offer helpful solutions and alternatives to customer inquiries
Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment
Benefits that flex to the needs of you and your family.
Mortgage and auto financing benefits.
You proudly hang your Investment Funds in Canada certificate in your office.
Member Experience Representative Jobs
By FirstOntario Credit Union At Simcoe, Ontario, Canada

Why FirstOntario?FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial institution dedicated to providing competitive banking products and ...

Supervisor Member Experience Jobs
By Servus Credit Union At Bentley, Alberta, Canada
Participate in the full life cycle for Member Service Representatives including hiring, training, coaching, career development, performance management.
Post-secondary education in Finance (or related studies)
Deal with all member concerns, conflicts and complaints in collaboration with the Branch Manager effectively
Minimum 2 years retail banking experience
Compensation: $50,850 - $63,563 per annum
Days of Operation: Monday to Friday
Member Service Specialist Jobs
By Dialogue At Canada

Although we do not have an opening at this time, we encourage you to send us your resume for future opportunities. ** We’re always looking for talented member service specialists to take part in ...

Specialist, Du North Experience
By Deloitte At Toronto, Ontario, Canada
Minimum 3-5 years experience in events management, hospitality, operations, or learning & development
Advanced computer skills in Microsoft Suite, Cvent or other event management software
Manage the creation, launch & maintenance of accurate registration sites
Troubleshoot and escalate any issues to drive a seamless learner experience
Manage assigned projects & administrative tasks – such as special projects, designing PowerPoint, and historical or financial reporting
Exceptional interpersonal skills with a drive for building relationships
Member Experience Specialist- Neurodiversity Hiring Initiative
By Specialisterne USA At Toronto, Ontario, Canada
2+ years of pension benefit administration/client service or relevant experience is considered an asset, but not required
Teamwork skills to support peers with their questions and/or collaborating with peers
Problem-solving skills to effectively solution and/or determine next steps when presented with an issue
Intermediate Microsoft Excel and Word skills to complete member letters and/or internal forms for processing purposes
Post-secondary education or accreditation in a business-related field
All new hires continue to liaise with a Specialisterne Workplace Support Manager for their first twelve weeks on the job
Avp, Efs Advice & Team Member Experience
By ATB Financial At Calgary, Alberta, Canada
Experience in the design and delivery of workforce and practice management enablement
Experience in leading service functions within a business management organization
Develop, validate, implement, review and revise a long-term plan for team practice management, mentorship and coaching.
Growing Capabilities - Optimizes skills and capabilities across all channels to grow the business, acquire new customers and expand market share
Develop and grow the domain skills of leadership across the business unit.
Identify strategic opportunities to build and implement programs to manage, develop and retain EFS team members.
Supervisor Member Experience - Mill Creek Meadows
By Servus Credit Union At Edmonton, Alberta, Canada
Participate in the full life cycle for Member Service Representatives including hiring, training, coaching, career development, performance management.
Post-secondary education in Finance (or related studies)
Deal with all member concerns, conflicts and complaints in collaboration with the Branch Manager effectively
Minimum 2 years retail banking experience
Compensation: $50,850 - $63,563 per annum
Days of Operation: Monday to Friday

Are you passionate about providing exceptional customer service? We are looking for a Member Experience Specialist to join our team and provide an outstanding experience for our members. If you have a knack for problem solving and a commitment to delivering excellent customer service, this could be the perfect job for you!

Overview Member Experience Specialists are responsible for providing excellent customer service to members of an organization. They are responsible for ensuring that members have a positive experience with the organization, and that their needs are met in a timely and efficient manner. They may also be responsible for providing support to members in the form of advice, guidance, and problem-solving. Detailed Job Description Member Experience Specialists are responsible for providing excellent customer service to members of an organization. They are responsible for responding to inquiries and complaints in a timely and professional manner, and for providing members with information about the organization’s services and products. They must be able to identify and resolve customer issues, and to provide members with solutions to their problems. They must also be able to build relationships with members and to ensure that their needs are met. Member Experience Specialists must be able to communicate effectively with members, both verbally and in writing. They must be able to listen to members’ needs and to provide them with accurate information. They must also be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to build relationships with members
• Ability to identify and resolve customer issues
• Ability to work independently and as part of a team
• Knowledge of the organization’s services and products
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of the organization’s services and products
• Ability to communicate effectively with members
• Ability to build relationships with members
• Ability to identify and resolve customer issues
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of the organization’s services and products
• Knowledge of problem-solving techniques
• Knowledge of computer systems and software
Job Experience
• Previous experience in customer service or a related field
• Experience in building relationships with members
• Experience in identifying and resolving customer issues
Job Responsibilities
• Respond to inquiries and complaints in a timely and professional manner
• Provide members with information about the organization’s services and products
• Identify and resolve customer issues
• Provide members with solutions to their problems
• Build relationships with members
• Ensure that members