Avp, Efs Advice & Team Member Experience

OUR BOTTOM LINE IS DIFFERENT.

There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work. Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.

Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Department: Everyday Financial Services (EFS)

Job Number: 6107

Location: Edmonton / Calgary, Alberta (This is a hybrid role with on-site activities across Alberta)

Apply by: April 30, 2023

Paygrade: P-OTH

System Title: Leader 11, Strategy Analysis

# Positions available: 1

Leader Name: SVP, EFS Strategy & Growth

As ATB's next Associate Vice President, EFS Advice & Team Member Experience, you will create a winning client and team member experience for Everyday Financial Services (EFS). EFS is the forefront of ATB's brand through our more than 280 branches, agencies, client care or entrepreneur centers distributed throughout Alberta along with our digital and online systems.

In delivering on this mandate, you will lead a team in service of defining and designing how EFS can not only meet, but strategically differentiate, on client advice and team member enablement. You will connect the evolving expectations of our clients with the design of team member learning systems and accelerate the capabilities of our workforce to deliver on our client-centric strategy. This role is key in driving world class retail and small business banking talent in an ever changing digital/physical ecosystem.

Working across the business unit and ATB, you will accelerate our client-facing roles with capacity to deliver on our client differentiation strategy. You will be accountable for the ongoing development of an integrated enablement and practice management system for EFS that includes onboarding, training, learning systems, development, and coaching. You will also have accountability for the coordination and implementation of EFS' Diversity, Inclusion & Belonging (DIB) strategy.

The Associate Vice President reports into the SVP, EFS Strategy & Growth and is an acting member of the business unit's senior leadership team, with a main focus to provide strategic and operational leadership that ensures team members are delivering on our differentiated value proposition. You will also collaborate with the business unit's Market Vice Presidents, Operations & Enablement team, and hold key relationships with our People, Culture, Brand and Communications (PCBC) team.

Accountabilities

• Build a learning model to complement the workforce of the future body of work and ensure forward-oriented strategies and objectives and aligned to iterative and scalable learning programs over time.
• Develop and grow the domain skills of leadership across the business unit.
• Lead a team that innovates team member experience while accelerating digital adoption
• Oversee and influence the implementation of enterprise talent infrastructure into EFS, from a technology and strategic framework perspective including supporting internal and external talent onboarding, development and growth.
• Oversee the development and implementation of the model for effective change management and cultural adoption process of our initiatives that focus and differentiate the client experience
• Curate and source meaningful learning content that effectively supports team members in delivering on near and long term business goals while creating an ecosystem model that supports career development and growth within ATB.
• Ensure continual investment in understanding the connection between a client's experience through research and data analysis to implement programs based on best practice into team member learning systems.
• Lead a team that will design, prioritize, sequence and implement team member learning and development strategies, programs and tools that leverage our current offerings while anticipating future needs (e.g. omni channel strategy, digital adoption) to differentiate ATB.
• Collaborate with PCBC and other stakeholders to integrate DIB into EFS's culture and operations.
• Bring design and facilitation expertise to support the business unit client experience initiatives that are directly supported and delivered through team members.
• Lead a team to develop and deliver on programs to ensure EFS's DIB strategy, policies and practices are consistent with the enterprise.
• Develop, validate, implement, review and revise a long-term plan for team practice management, mentorship and coaching.
• Oversee the creation and implementation of a framework for continuous development in the EFS team member journey - from onboarding, training, development, coaching and ongoing career development for team members and EFS leaders.
• Plan and execute on the enterprise DIB strategy that aligns to the needs of EFS objectives, including financial literacy programs and removing barriers of access to employment.
• Collaborate with People, Culture, Brand and Communications (PCBC) and other stakeholders to identify talent needs to ensure ATB's advice and team member programs align with EFS objectives.
• Oversee the development and implementation of metrics to measure the effectiveness of the EFS DIB execution strategy.
• Identify and implement programs to improve EFS diversity, inclusion and belonging practices.
• Identify strategic opportunities to build and implement programs to manage, develop and retain EFS team members.

Requirements

Experience

• A post-secondary degree in business, human resources or related post secondary education
• Experience in the design and delivery of workforce and practice management enablement
• A minimum of 15 years related experience in learning design, workforce design, and people development including at least 10 years of leadership experience with a proven track record of leading through a growth agenda
• Experience in human capital strategy development with a focus in DIB
• Experience in and commitment to leading a client centric culture
• Related Graduate level degree (MBA) would be considered an asset
• Experience in leading service functions within a business management organization
• Financial services industry experience would be considered an asset

Core Skills

• Demonstrated senior level collaboration, planning, negotiation, and influencing skills
• Deep understanding of the industry in regards to practice management, client relationship development, and all aspects of client facing dynamics and skill requirements
• Strategic thinking and design thinking and methodologies to drive improvements in all client facing practices
• A track record for quality and strategic decision making
• Demonstrated ability to lead, motivate and influence direct reports and colleagues
• A strong digital work style that role models technical competency and acceptance to utilize new tools, systems and ways of working
• Exceptional interpersonal and communication skills with the ability to translate corporate requirements and connect with internal business partners, team members, clients and communities
• Demonstrated ability to translate business and enterprise strategic objectives into effective tactical projects and processes

Observable Behaviours

• Team Development - Develops talent who exemplifies continuous learning and adaptability to be successful in a complex and continuously evolving work environment
• Futurist - With a growth mindset, understand customer needs, the evolution of needs and what that means for the future including impact of business management industry technology, market insights and solutions. Creates a vision of the future and communicates that to team members in a way that they are able to connect their role to the overall success of the organization
• Collaborator - Demonstrates cooperation and collaboration
• Adaptability - Is able to inspire and translate through periods of intense change
• ALL IN Leadership - Actively demonstrates ATB's ALL-IN leadership strategy and conduct yourself through the lens of ATBs purpose statement, acting as a role model
• Growing Capabilities - Optimizes skills and capabilities across all channels to grow the business, acquire new customers and expand market share
• Business Acumen - Understands the big picture around how ATB and the business are changing and is effective at planning, business operations, financial management, and strategy

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!

Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

Online applications are preferred. Please let us know if you require any accommodations.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

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