Manager - Technology Strategy

Description

Join our team

Are you passionate about technology and proficient in developing business strategies focused on reliability excellence to help transform an operations team? We are looking for a bright, collaborative, and highly-motivated leader to create and foster a high-performance culture where team members are empowered and encouraged to deliver the best outcomes for our customers. You will work with stakeholders to identify opportunities, prioritize initiatives, enable process improvements, elevate team engagement, and ensure execution of all key deliverables.

Our diverse, cross-functional Reliability Centre of Excellence team requires inspirational leadership to support world class assurance. You would be joining a 24x7 operations team of onshore and offshore professionals responsible for facilitating the expedient and effective resolution of the highest severity incidents affecting TELUS wireline and wireless networks.

Here’s the impact you’ll make and what we’ll accomplish together

As the Manager of Technology Strategy within our Reliability Centre of Excellence portfolio, you will lead initiatives to translate business strategies into action, leverage data analytics to optimize operational objectives, and offer coaching while developing a culture of learning and continuous improvement. You will also be a vital player in collaborating with key stakeholders to develop program roadmaps, identify innovative solutions to existing problems, and champion them through to implementation.

Our industry and technologies are constantly changing, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change. On any given day, you could be tasked with developing a new strategy to work with leaders to improve a reliability process or guideline, lead the team during high-pressure technical and management bridges for restoring critical network services in real-time, implement training, roll out adoption of digitized systems, or prepare a business case or operational program initiative. If you have insatiable curiosity, relentless drive, and limitless optimism, we’ll be excited to have you join us to tackle some of our biggest opportunities and challenges.

Qualifications

You’re the missing piece of the puzzle

• You are able to communicate a clear vision to the team and stakeholder teams by framing differing viewpoints
• You hold a university degree in Engineering, Computer Science, or Business
• You are able to learn quickly from success or failure, apply sound judgement, and get things done all while navigating through change, ambiguity, and high pressure environments
• You are known to manage high volume workloads while maintaining high levels of quality and attention to detail
• You are familiar with using multiple channels to disseminate information such as best practices, operational updates, and learning programs
• You are recognized for your ability to lead teams in fast-paced and demanding operations-heavy environments
• You are an expert written and verbal communicator with an obsessive eye for quality
• You are never satisfied with the status quo and always seek avenues to continuously improve
• You have led a team for 2+ years, with a proven record of transforming teams towards achieving high performance and accountability, while elevating engagement
• You are recognized for your strong understanding of IT Service Management, technology, networking architecture, incident management process, change management fundamentals, financial acumen, and business processes
• You are sought out for your proven ability to quickly grasp complex technical concepts and synthesize them into clear and meaningful communications

Great-to-haves

• PMP designation
• Past experience leading offshore teams and/or external contractors
• Background and/or past work experience in telecommunications, data centre, network, corporate security, health operations, or systems operations areas
• ITIL certification
• Previous experience leading a 24x7 team
• MBA degree