Retail Business Manager Jobs

The Retail Business Manager is a key client service position responsible for all aspects of day-to-day client management & business growth. This hybrid role engages directly with clients to understand their goals & challenges in order to develop Retail programs & services that deliver results.

The successfully candidate should also exhibit the following ACOSTA values:

People Minded - Must show dignity & respect to all people

Integrity - Must exemplify the highest degree of ethical behavior

Results Oriented - Must show passion, pride, & commitment to succeed

Trust - Must be honest, sincere, & confident

Teamwork - Must build trusting relationships

Innovation - Must progress through a combination of creativity, common sense, & vision

Balance - Must maintain an optimistic attitude & keep perspective on what is important

The core responsibilities of the Retail Business Manager are:

• Client satisfaction & retention
• Driving revenue growth
• Margin delivery

Day to day, the Retail Business Manager:

• Monitors & communicates with key stakeholders any new product introductions, programming changes, training initiatives, & special needs from the client to the field team.
• Supports new business development & other duties as assigned.
• Outlines data reporting requirements, analyzes business results, & reports key insights to shape future strategy.
• Seeks out & shares best practices.
• Manages communication between clients & Retail teams.
• Partners with the Syndicated Retail sales team & Internal Operations leaders to develop action-oriented Retail strategies that deliver results.
• Responds to & resolves issues in a timely manner, balancing customer satisfaction, quality, and relevance.
• Identifies & drives key initiatives that deliver mutually beneficial results for Acosta & clients.
• Drives growth with existing clients & fosters new business opportunities within portfolio of assigned clients.

Qualifications - External

• Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
• Competitive salary based on skill set & experience.
• Experience in Grocery or Walmart preferred.
• Experience in anticipating client needs & developing solutions.
• 3+ years of account management or operation/management experience in a broker environment OR any similar combination of education & experience.
• Bilingual in English & French preferred.
• Excellent relationship building skills; proven success in relationship building and management.
• Initiative-taker, with outstanding organizational skills, and strong abilities to multitask & prioritize.

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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