Manager, Quality Improvement And Change Management 2023-270-Cp

Employment Type
Full-time, Non-Bargaining Unit
Work Hours
35 hours/week
Work Setting
Hybrid – Opportunity to Work Remotely after Orientation & Training Period
Application Deadline
June 6th by 11:59 pm
Program Overview – Office of the VP, Community Programs
WoodGreen Community Services is a non-profit organization dedicated to helping people overcome poverty, social isolation, and other barriers to success. We are currently seeking a Quality Improvement and Change Management Manager for our Community Programs department. This role will be responsible for providing staff development and quality improvement support to our community programs, including our financial empowerment programs, employment programs and services, newcomer services, and skills training programs.
What You Will Do

• Work with unit leaders to identify change management and culture building priorities and establish a unit framework and workplan to support progress of these goals.
• Collaborate with community partners and other stakeholders to engage clients in broader advocacy efforts aimed at improving program outcomes.
• Design the quality improvement initiatives to incorporate the voice of the clients and are in alignment with strategic priorities and performance objectives of the unit and the organization.
• Develop and implement a unit level Quality Assurance framework and monitoring process.
• Help program teams to create and implement program and staff level accountability and performance measurement systems.
• Collaborate with program managers and other stakeholders to establish unit level professional development and staff engagement approaches and support teams in the implementation process.
• Maintain updated knowledge of sector’s trends, innovative activities, best practices, and internal observation of staff performance to review/revise staff development and quality improvement plans.
• Provide coaching, mentoring, and support to staff to enhance their skills and abilities in change management.
• Advise and support in the development of client advisory committees or other formal mechanisms for involving clients in program planning and decision-making.
• Develop a unit level quality improvement framework to support the alignment and coordination of projects across the unit.
• Use social media and other digital tools to engage clients and solicit feedback on program effectiveness.
• Provide training and resources to staff to help them engage clients in a respectful and culturally sensitive manner.
• In alignment with organizational initiatives, develop and implement strategies to enhance staff engagement, retention, and performance.
• Ensure compliance with all relevant regulations, policies, and standards.
• Support the program evaluation of the Newcomer Wellbeing Program to assess program effectiveness, identify areas for improvement, and develop action plans to address any issues.
• Support programs with the methodology, expertise and processes of identifying, developing and implementing quality improvement initiatives to ensure that teams are equipped to meet or exceed sectoral service standards.
• Review current processes and analyze client flow data to support prioritization of improvements to service delivery, service integration and standard operating procedures.
• Conduct regular client satisfaction surveys to gather feedback on program effectiveness and identify areas for improvement.

What You Bring to the Team

• Bachelor's degree in a related field (e.g., quality improvement, education, social work, human resources). Master's degree preferred.
• Minimum of 5 years of experience in staff development and quality improvement in a community services setting.

What Will Set You Apart

• Excellent communication skills, with the ability to communicate effectively with staff at all levels.
• Additional certification or training in Change Management, Quality Improvement, Lean Six Sigma is a strong asset.
• Knowledge of change management, program evaluation methodologies and quality improvement frameworks.
• Demonstrated ability to work effectively in a team environment.
• Strong analytical skills, with the ability to analyze data and identify trends.
• Strong leadership skills, with the ability to motivate and inspire staff.
• Knowledge of relevant regulations, policies, and standards.
• Strong project management skills, with the ability to manage multiple projects simultaneously.

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