Entrepreneurship Counsellor 2023-227-Cp

Employment Type
Permanent, Full-time, Bargaining Unit
Work Hours
35 hours/week
Work Setting
Onsite – Hybrid Eligible
Salary
External Rate: G7 - $51,997.08
Internal Rate: G8 - $53,058.24
Application Deadline
May 17th by 11:59 pm
Program Overview – Family Settlement, Community Programs
The Entrepreneurship Counsellor will be responsible for providing counseling and support services to individuals who are starting or running their own businesses. The successful candidate will have excellent communication skills, be a good listener, and can provide sound advice and guidance to clients. This position reports to the Manager, Family Settlement Services, to provide effective designing, implementation, coordination, and support of all issues related to training and counselling activities.
What You Will Do

• Work collaboratively internal and external partners to ensure client success.
• Provide workshops and training sessions on business-related topics.
• Perform case management duties, which include assessment, goal setting and the development of action plans with clients, ongoing intervention, re-assessment, case termination, and follow up.
• Provide counseling and support services to individuals who are starting or running their own businesses.
• Maintains detailed notes of client interaction, enters, and manages data in online client records, and collects statistical data.
• Incorporate additional duties as identified from time to time by the Supervisor of Training and Evaluation, Workforce Development.
• Responsible for the confidentiality of information.
• Conduct in person, online, social media, and phone-based outreach activities to attract and screen clients for program.
• Meet with participants online and in-person as needed to provide counselling support.
• Develop and implement action plans to help clients start and or grow their businesses.
• Identify barriers to learning and/or employment and refer participants to the appropriate source of support.
• Conduct market research to help clients identify potential customers and market opportunities.
• Connect clients with local resources and networks to help them grow their businesses.
• Develop and maintain relationships with local business organizations and stakeholders to promote entrepreneurship counseling services and identify new counseling opportunities.
• Ensure anti-racism objectives and community development principles of the organization are achieved.
• Participate in regular staff and unit meetings.
• Evaluate and improve counseling services to meet the changing needs of clients.
• Provide guidance and advice on business planning, marketing, sales, financial management, and funding.
• Support the tracking of training participants’ status and results.

What You Bring to the Team

• 2 + years of experience in providing successful entrepreneurship counseling services.
• 1 + year of experience delivering remote training (e.g., webinar, pre-recorded audio, video, online training)
• University degree in the field of Business, Entrepreneurship, Education, Finance, Marketing, or related field of study.
• Experience working with newcomers, low-income or marginalized populations.

What Will Set You Apart

• Bilingual English- and one of the following: Persian/Farsi/Dari; Bengali; Tamil; Amharic, Arabic. Proficient language skills to work in both languages.
• A highly engaging and interactive presentation approach that creates an excellent client experience.
• Experience working in a team-oriented, collaborative environment.
• Ability to present ideas in user-friendly language.
• Excellent written and oral communication skills, including instructional and presentation skills with experience performing train-the-Counsellor type sessions and direct workshop program delivery.
• Excellent problem-solving aptitude to troubleshoot technological issues for participants.
• Hands-on knowledge of desktop applications, including Microsoft office products.
• Very strong customer service orientation.
• Excellent interpersonal skills, with a focus on motivational skills and positive attitude.
• Ability to conduct research into course development and delivery concepts, as well as technical software issues.
• Good analytical and problem-solving abilities.
• Highly self-motivated and self-directed.
• Ability to use MS Teams to deliver training and counselling sessions.

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