Manager, Agency Relations Jobs

Under the supervision of the Senior Director of the Distribution Centre (DC), the incumbent is responsible for the overall management of temporary staff placement agencies both at the level of the distribution centre and in the warehouses. He assumes the role of speaker with agency managers and he establishes and maintains effective working partnerships.
Key Accountabilities

• Request and follow up on the action plan regarding temporary worker performance issues;
• Participate in the delivery of training;
• Plan, manage and control the entire agency billing process (accuracy of rates, timesheets, bonuses and contract requirements);
• Coordinate all internal movements of agency personnel;
• Manage the contractual relationship with agencies (communicate requirements, analyze staffing rates, track corrective actions, deal with agency issues, onboarding process for new agencies, etc.);
• Participate in the development, drafting and maintenance of administrative procedures;
• Oversee administrative processes, including invoicing;
• Manage agency-related clerks and Dollarama liaison supervisors;
• Support and participate in the improvement of monitoring systems with agencies (Kronos).
• Validate training objectives and requirements;
• Support senior management in contract negotiations and act as liaison officer between legal services and Dollarama agencies regarding contractual clauses;
• Develop, implement and monitor key performance indicators (KPIs) to improve and track agency staff performance;
• Prepare reports and statistics relating to agency performance;
• Ensure compliance with agency agreements;
• Maintain a long-term strategic relationship with the agencies;
• Advise managers at the DC and warehouses on agency issues;
• Provide support and act as liaison officer with the DC and warehouses in terms of communication, process improvement and any other requests relating to agency processes;

Job Requirements

• Be customer oriented;
• Possess negotiation skills;
• Possess the ability to analyze data and provide a summary of analyses;
• Possess the ability to understand business priorities and issues, and their impact on employees;
• Be recognized for creating and consolidating multiple partnerships;
• Possess a developed sense of organization;
• Abilities
• Intermediate or advanced knowledge of Microsoft Office Automation applications such as Word, PowerPoint, Excel and Outlook;
• Be able to manage several mandates and projects at the same time and to obtain results.
• Experience in dealing with temporary staff agencies (an asset);
• Show leadership and the ability to influence positively;
• Bachelor's degree in Industrial Relations or Human Resources Management, or in a related field (an asset);
• Have the ability to communicate effectively, both orally and in writing;
• Be able to act as an agent of change with the ability to integrate strategic issues to achieve results;
• Good knowledge of SAP (an asset);
• Be autonomous and show initiative;
• Possess strong interpersonal skills;
• Experience in resource planning;
• Professional title in human resources (an asset);
• At least five (5) years of experience in a similar position;
• Demonstrate a problem-solving and decision-making approach;

If you are excited by the opportunity to join a dynamic team and work for a highly successful and growing Canadian company, please send us your resume.