Machine Technician Jobs

Deadline for Submissions: Monday, July 31

Position Summary 

As a Machine Technician in our ID Customer Support group, you will be responsible for providing on-site technical support for hardware, software and basic networking issues at our customer locations. In this role you will also provide support for highly specialized passport personalization systems. We are currently looking to staff one (1) domestic position and one (1) international position.

What We Can Offer You 

• Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:    

• An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,  
• Access to virtual and telehealth services and apps; and    
• Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.  
• Best-in-class health, medical and life insurance benefits;    

• Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.  

• Culture: Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.  

What You Will Do 

• Receive customer support calls and clarify and document any reported issues;
• Perform ad-hoc repairs and scheduled preventative maintenance activities on all CBN components of the system, including specialized, high speed printing equipment (which will require overseas training );
• Various other duties and responsibilities.  
• Travel independently to multiple customer sites to perform troubleshooting, repair and maintenance activities;
• Provide on-site 1 st level support for hardware (workstations, printers, laminators, etc.), software, and basic networking issues, and ensure that they are resolved in accordance with established service level agreements, escalating to appropriate CBN technical resources as required;
• Create and maintain detailed documentation of all issues and steps taken to resolve them; and

Qualifications 

Knowledge and Experience 

• College diploma in electrical or mechanical engineering
• 2 + years of experience providing client-facing technical support

Skills and Abilities 

• Fluency in French and/or Spanish is an asset
• Excellent interpersonal skills
• Customer centric mindset
• Proficiency in MS 365 (Outlook, Word, Excel, Teams, SharePoint)
• Excellent communications skills (verbal and written)
• Excellent problem-solving skills

Mandatory Requirements 

• International position – ability to internationally up to 4-8 weeks/year
• Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
• Domestic position - a bility to travel between customer sites within Ontario
• Current possession of a valid passport (international training required)

About Us 

CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com. 

As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.