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Lounge Agent (Full & Part Time 16.30$/H) Yow
Company | Swissport |
Address | Ottawa, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-05-14 |
Posted at | 1 year ago |
Job Summary
- Provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers
- Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes
- Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained
- Always provide to the passengers an exceptional level of customer service
- Prepare and handlebar duties, to monitor the alcoholic consumption of customers
- Ensure that proper cleaning procedures are adhered to, and personal protective equipment (PPE) is always worn during the shift. Employees are expected to follow all health and safety regulations, enforced, and updated by the company
- Help serving customers at different areas in the lounge and bar
- Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and helping to maintain customer loyalty
- Carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works
- Answer phone calls and other duties assigned as directed by the Lounge Supervisor
- Collect dirties and support the back of the house, ensure washroom checks are done
- Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight
- Responsible to restock shelves and coolers. Assist with inventory check
- Available to work on the morning shift from 3-11am
- Bilingual, spoken and written. English is a must and French a definite asset
- Have a valid driver's license and a reliable means for commuting to work
- Passionate about customer service and must have relevant work experience
- Communication and writing skills
- Experience as a passenger agent or equivalent experience in aviation field is an asset
- Self motivated and able to work independently
- Positive attitude and self-motivated
- Good organizational skills and Ability to prioritize
- Attentive to detail and numerate
- Ability to use computers and knowledge to work with Micro Soft applications (Word, Excel, PowerPoint)
- High School diploma or GED equivalent
- Ability to follow processes and procedures and apply flexible approach when required
- Able to stand for long hours
- Group benefits (Insurance, RRSP’s, etc.)
- Uniform
- Paid parking
- Competitive pay rate
- Paid training
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