Logistics Coordinator - Reverse Operations

Where: Ontario, California, USA What: 6 Month W2 Contract (90% chance of extension/perm)

Pay: $28 – 30/HR

Benefits: Health, Dental, Vision, 401K, PTO, Paid Holidays, OT Pay

3 Must Haves

• Advanced Excel Skills (VLOOKUP, Pivot Tables)
• Interpersonal Skills
• Able to work onsite in Ontario, California

Essential Duties & Responsibilities

The Reverse Logistics Coordinator will provide Reverse Logistics Support at our Returns Center in Ontario, CA by ensuring timely execution of product returns managed by our Third-Party Service Provider. This position will oversee the end-to-end returns process, from customer request through inventory disposition.

Working closely with our Third-Party Service Provider, Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams the Reverse Logistics Coordinator is responsible for return authorization management and transactional processing of return shipments from customers to warehouse to include carrier engagement, reconciling claims, resolution of invoice discrepancies, correction of inventory variance, and timely product disposition. This position will perform additional logistics duties as assigned.

Requirements

• SAP experience required
• Exercises judgment within defined practices and policies in selection of methods and techniques to determine solutions and drive actions or countermeasures.
• Order management and customer service experience helpful.
• Works on problems of routine scope requiring data analysis and reporting from system and non-system sources.
• #IND
• Apply problem-solving skills to address issues and work through others for sustainable resolution.
• Understands the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations.
• Excellent communication skills are critical when speaking with internal/external customers.
• Experience with materials management, master scheduling, or production planning helpful.
• Experienced with warehouse operations, inventory management, and carrier engagement.
• Possesses general knowledge of logistics operations related to order management, logistics operations, and inventory controls.
• Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and timely resolution.
• Able to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims.
• Bachelors degree required.
• Demonstrated ability to analyze information to identify and recommend appropriate course of action.
• Advanced Excel required: V-lookups, Pivot Tables, Macros, etc.