Learning Solutions Coordinator Jobs

Description

Are you energized by helping internal and external learners? Are you known for your strong attention to detail, organization, customer service, and communication skills? Are you interested in Human Resources and Learning and Development? If so, we have an exciting role for you!

McLean & Company is the fastest growing advisory firm in the world. We are looking for a Learning Solutions Coordinator to help us grow to the next level and meet the growing demand for our services. In this role you’ll coordinate and produce online external client-facing training programs and workshops covering topics relevant to Human Resources and Leadership teams.

Why McLean & Company? McLean is a place where your voice will be heard - a place where you will see the impact of your work with our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team - a place where you are encouraged to stretch and grow.

Please Note: We are open to remote candidates located across Canada who are able to work business hours in Eastern Time. Flex of hours may be required to accommodate clients in other time zones.

Position Purpose:

The Coordinator, Learning Solutions is responsible for the process of administering blended and online learning and workshops to ensure a positive experience for McLean & Company’s clients.

Key Responsibilities:

As the Coordinator, Learning Solutions, you will:

• Work with facilitators to provide live in-session support to learners. Manage breakout rooms and troubleshoot technical difficulties.
• Coordinate with external vendors for relevant assessments and case studies.
• Communicate often and work closely with internal teams to navigate client requests, scheduling changes, and other tasks as they arise.
• Accurately schedule and track a variety of multi-week programs, providing regular reporting and communications to partners.
• Develop and iterate the coordination and administrative processes as required for client-facing products.
• Troubleshoot the learning management system and look for opportunities for improvement of client service.
• Coordinate with the Learning Solutions Team to craft detailed responses to inquiries that come through a variety of mediums in a timely manner.
• Own the registration of new cohorts and learners in multiple software systems.
• Prepare a variety of daily, accurate reporting for both internal and client-facing use.

Essential:

• Exceptional interpersonal and collaboration skills.
• Ability to apply structured problem solving and process skills to complex problems and projects.
• Strong written and verbal communication skills.
• Strong customer focus.
• Excellent precision with detailed documents
• Intermediate skills in Microsoft Office 365 (Excel, Word, and PowerPoint)
• Excellent time management skills, with ability to handle multiple priorities, meet daily deadlines, and respond to changing focus.
• College diploma or equivalent experience in coordination.
• Ability to thrive in an entrepreneurial and collaborate work environment.
• Aptitude and enjoyment in learning new technologies quickly

Desirable:

• Experience handling the administration of learner experiences within a learning platform.
• Intermediate skill with Microsoft Teams.

McLean & Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.