Jr. Desktop Support At Client Site In Etobicoke Casting - On

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
As a Jr Desktop support wyou will be gaining great experience working in one of the IT leading global companies by providing assistance to clients and employees with imaging, installing, moving equipment, solving level 1 software and hardware as desktop and laptops.
´What You´ll Do´

• Work within process and adhere to process, by recording, updating and documenting request using the IT service desk system (Service Now)
• Basic inventory management and chain of custody. (HP products primarily used on site).
• Provide first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
• Resolve incidents and upgrade different types of software and hardware
• Install and configure new IT equipment
• Diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.).
• Deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.
• Work under understanding of SLA.
• Perform PC Refresh
• Schedule their own appointments with the customer via email, IM or phone or work in tandem with a dedicated scheduling staff/task assigner.
• Installation of new hardware for customers, such as new monitors, docking stations, or keyboards.
• Wipe drives with proper chain of custody.

´Who You Are´

• High school diploma or G.E.D or college related to IT
• Have Desktop Computer experience with activities such as Refresh, Desktop Moves, Software break/fix
• Have previous experience in - Any Enterprise IT Support environment

In addition to above requirements, our ideal candidate will also´

• Analytical and problem solving skills
• Interpersonal skills to work with customers and other unit personnel
• Time Management and organizational skills
• Communication skills

Work Environment

• Clearance need for this role
• May require weekend or OT if there is an ongoing project ( you will benotified in advance)
• Working shift : Mon - Fri 7 am to 6 pm
• Work at client site at Etobicoke Casting 15 Browns Line Toronto, Ontario, M8W3S3

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy most of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
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