Human Resources Business Partner, Retail

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com.

Job Overview

Reporting into the Senior HR Business Partner, we are looking for an HR Business Partner to provide support to our cannabis stores. In this role, you will work both from the Edmonton Sundial office and in-store (75%/25% split), where you’ll guide business leaders and employees through employee relations matters, investigations, leadership and employee development, and change management to name a few. While building important relationships with the Operations team, you’ll coach, advise, and mentor business leaders on human resources best practices by bringing proactive, compliant, and innovative solutions forward in order to achieve business objectives. You will also work with the HR team, corporate, and retail leaders, to help move HR initiatives forward.

In this role, you must be confident in your HR abilities, comfortable liaising and building positive relationships with a variety of stakeholders, including C-suite, to understand business needs and outcomes as it relates to HR. An ownership mentality and proactive approach is a must! In this role, no task is too small or too big, the successful candidate must be willing and able to support with everything from administrative tasks to taking a lead on unfamiliar or complex initiatives.

If the prospect of becoming an integral part of our HR team interests you, the HR Business Partner role is an excellent opportunity! Critical skills for this position include strong professional discretion and ability to maintain confidentiality, high quality of work, strong problem-resolution skills, excellent organization and time management, and ability to work efficiently with minimal review. Our company is no stranger to change so it is essential the candidate is adaptable and has a positive go-getter attitude to match our fast-paced environment and evolving business needs.

Scope of Role

• Understanding of total rewards programs and strategies (base pay, benefits, etc.).
• Help develop and support the implementation and training of new or amended HR policies, processes, SOPs, tools and programs in collaboration with other departments as required, including educating and coaching managers on the proper application with examples and demonstrations suitable to our workplace.
• Participate in the monthly rotation for management of the general HR phone line and general HR inbox.
• Provide advice, guidance, and investigative support by conducting effective, thorough and objective investigations related to complex claims and complaints; assist store management teams with conflict management, dispute resolution or other employee relations matters.
• Develop and provide inferences from statistics and reporting pertaining to HR related metrics, including trend analysis, feasibility reviews, problem/resolution identification, and measurement of success for HR initiatives.
• Research and design HR related projects or programs from start to finish, including project management of all associated tasks (with a project team as needed) and implementation to the business. Following up to understand measures of success and feedback.
• Supporting the business and HR leaders by conducting needs analysis, research, and interpreting those insights into possible strategies or action items to help create project plans and implementation strategies.
• Keeping up to date with current HR trends, best practice, proposed bills, and legislation changes in the provinces we operate in.
• Work closely with management and employees to improve employee engagement, build morale and culture, while increasing productivity and retention.
• Provide day-to-day performance management guidance to the Retail Managers (e.g., coaching, career development, succession planning, disciplinary actions, and terminations).
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees in the applicable provinces, reducing legal risks, and ensuring regulatory compliance, while providing advice on relevant legislation including the Employment Standards and Human Rights.
• Work with the Occupational Health and Safety (OH&S) team to provide support on the implementation of OH&S policies and programs, while also providing support on issues related to disability management, leaves management, and working with business leaders to facilitate return to work protocol and workplace accommodation as required.
• Act as the primary HR contact for a sector of the business, supporting business stakeholders, including C-suite leaders, Operations Managers, Retail Managers, and employees at store level.
• Participating in peer review for HR team members as requested, to confirm accuracy, reduce risk, and broaden perspective.
• Complete and coordinate the administration, tracking, and auditing of documentation and information involved in the full employee life cycle: onboarding, performance check-ins, corrective action plans, terminations, and other employee data as needed (e.g. work permits, leaves of absence, etc.).
• Participating and advocating best practices for our diversity and inclusion strategy.
• Building and editing HR training resources and facilitation of training to improve overall efficiency, effectiveness, and user experience.
• Perform other duties as assigned to support the HR team.

Knowledge and Experience

• Familiarity in the retail sector is an asset.
• Strong computer skills and proficiency with various HR databases and the full Microsoft Office suite of products (specifically Outlook, Word, Excel, PowerPoint, Visio).
• Must pass a basic security clearance.
• 3-5+ years in a Human Resources Generalist, Advisor or Business Partner role.
• Travel to stores will be required; reliable transportation and a valid driver’s license is necessary.
• Thorough understanding of how to interpret and apply the Employment Standards and Human Rights legislation for multiple provinces, in the context of workplace matters.
• Investigation training and presentation/facilitation training is an asset.

Required Competencies

• Strong human resources and business acumen with the ability to proactively identify and deliver solutions to business needs as it relates to the HR function.
• Must be willing and able to be accessible and/or work outside of normal business hours as needed to support the retail stores.
• Respectful and receptive to learning the business and its vibrant history, in order to become informed and provide appropriate support and recommendations.
• Skilled in articulating complex business issues and proposed action plans to leaders and executives in a clear and compelling manner. Confidence to facilitate next steps, including leading difficult conversations.
• Professional and grounded demeanor who is resilient, can pivot as required and can influence positive change.
• Excellent attention to detail and ability to produce error free work.
• Ability to work independently with minimal direction.
• Accountable with an ownership mentality.
• Desire and ability to travel to stores to support the Operations team from an HR perspective.
• Strong interpersonal and collaborative skills with the ability to develop trusting and productive work relationships with co-workers and stakeholders.
• All successful candidates are required to pass background checks.
• Comfortable and confident working as the primary HR contact for a variety of business stakeholders, from C-suite leaders to store level associates and everything in between.
• Strong time management skills and proven ability to maintain workload and meet critical deadlines in a fast-paced environment.
• Excellent active listening, negotiation, and dispute resolution skills.
• Exceptional commitment to customer service with strong sense of urgency.

Education

• Post-secondary education (diploma/degree) in Human Resources is required.
• CPHR designation or working towards considered an asset.

We are an equal opportunity employer committed to workforce diversity. We thank all applicants for their interest in Sundial however, only candidates selected for an interview will be contacted.