Hospitality Attendant Jobs

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.
Colleague Perks

• Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
• Complimentary golf (friends and family rates for your Guests)
• Group medical and dental benefit coverage
• Employee Assistance Program and Headspace App
• Discounts at Friday Harbour retailers and restaurants
• Training and development opportunities
• Company matched pension plan and optional savings plans
• Friday Harbour partner discounts

Role Summary
The Hospitality Attendant is responsible for greeting and seating all guests entering the restaurant. A Hospitality Attendant must interact with guests and ensure that the guests experience is memorable. A Hospitality Attendant may at times collect payment, take orders, and serve drinks or food. They will also be responsible for the execution of their respected opening and closing duties.
Responsibilities

• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Greet guests and determine the number in their party
• Assist servers by clearing tables, refreshing water and bringing out food to guests
• Receive and record guest's reservations and assign tables
• Other duties as assigned
• Ensure guests are having an enjoyable experience
• Check menus to ensure they are current, clean, plentiful and wrinkle-free
• Monitor dining room for seating availability, service, safety and wellbeing of guests
• Guide guests through the dining room and provide any required assistance
• Estimate wait list and wait times for guests
• Adhere to all environmental policies and programs as required
• Communicate with the kitchen to ensure proper service
• Seat guests by finding a clean, available table, pulling out chairs and placing menu in front of guest
• Move and arrange tables, chairs and settings and organize seating for groups with special requirements
• Welcome and acknowledge every guest with a smile, eye contact and a friendly verbal greeting using the guests' name when possible
• Ensure place settings are appropriate and each guest has a standard place setting for the required meal period

Requirements

• Must possess excellent customer service skills
• Knowledge of basic sanitation controls and use of cleaning supplies
• Smart Serve certification
• At least one year of related work experience
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
• Preferred candidate will have experience with food and beverage point of sales system
• Ability to multi-task in a fast-paced environment