Head Of Analytics Jobs

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Everyday flexibility. Hybrid work environments. On-site requirements. Collaborative connections.

CWB Bank

CWB is a bank built for business owners.

Canadian Western Bank (CWB) is the only full-service bank in Canada with a strategic focus to meet the unique financial needs of businesses and their owners. Our teams take a relationship-based approach to deliver a uniquely proactive client experience through highly personalized service, specialized expertise, customized solutions, and faster response times. We provide full-service business and personal banking, nation-wide specialized financing in targeted industries, comprehensive wealth management offerings, and trust services.

Our highly engaged teams operate within a client-centric, collaborative, and change-ready culture, with a core focus to achieve our vision to become the best full-service bank for business owners in Canada as we continue to transform our capabilities, united as one.

Put a new spin on your banking career

The overwhelming majority of our employees say CWB is a Great Place to Work®

We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.

Our employees love CWB. You’ll love it here too.

Inclusion has power

Labels don’t matter here. But your perspective does.

Bring you. All of you. Soccer coach. Crafter. Pride ally. Book worm. Music aficionado. Home cook. Disabled person. Adult learner. Pet parent. New Canadian.

The opportunity

We are seeking a Head of Analytics to build, transform and redesign our business analytics team, function and practices across the enterprise organization. This senior leader will be a data expert and compassionate leader who uses their meticulous understanding of analytics and business strategy to help the organization make smarter decisions in order to accelerate earnings, grow the client base and improve client experiences. This is an opportunity to create a Centre of Excellence, set the vision and strategy for analytics within the business, and build out a respective roadmap to drive value from data.

The successful incumbent will have excellent communication skills and present and promote recommendations in front of executive management. Highly collaborative and consistently looking for ways to make an impact in all areas of the business, this leader will have strong technical knowledge, a long-standing background in financial services and banking and demonstrated people leadership managing and building a successful team in a fast-paced environment.

Areas of focus

Create Value from Data

• Leverage the FTP tool and fee data to focus on portfolio and customer profitability measurements and conduct deep dives to highlight opportunities for business improvement
• Partner on the annual strategic plan with colleagues in Finance, Strategy and business partners to develop and optimize short to medium-term plans by bringing together data insights to drive strategic areas of focus and recommendations.
• Deliver actionable sales insights and 360 view of the client. Advise the leadership team on growth related opportunities – both at the customer and portfolio level in order to drive new client acquisition, improve earnings growth and margins and enhance the client experience scores (NPS)
• Create the long-term vision, strategy, and approach for data and analytics building out foundational improvements, building a centre of excellence and related roadmap to support overall business plans and objectives
• Act as the business lead, working in close collaboration with Finance, the annual budget process, rolling out top down targets, updated scorecards, incentive plans and reporting for various business lines and channels
• Help shape the big-data architecture and infrastructure that will enable future technologies; develop, oversee, and reinforce data strategy, governance, standards, and best practices. Deliver insights in an automated and self-service manner
• Align data and analytics solutions with business opportunities to unlock value by transforming data into useful and digestible formats for end-use consumption and meaningful insights that can be actioned.
• Directly enable the bank and channel partners to better use data to uncover new opportunities that will enable CWB to deliver exceptional customer experiences and earnings growth

People & Culture Focus

• Oversee the team’s daily functions to ensure timely responses to business inquiries, resolution of issues, and compliance
• Develop training programs, promote data-driven culture, create data resources, collaborate with stakeholders, and track progress
• Work with key business partners to seamlessly lead the day-to-day function of the department in support of corporate objectives
• Build a high-performance, results-focused team and implement a people strategy that attracts, retains, develops and motivates employees by fostering an inclusive work environment; develop and coach the team while enabling progressive career development and an incredible employee experience
• Keep up with industry trends and emerging technologies in data analytics

Successful incumbent

Core knowledge requirements

• Working knowledge of SAS, SQL, Python, PowerBI, Tableau and very good understanding of data models
• High credibility with senior management teams, channel line management as well as business lines and other functional areas across the bank
• Deep understanding of data analytics
• Master’s degree in Analytics or MBA or consulting background highly Preferred
• Excellent planning and strategic thinking skills, with solid understanding of P/L levers
• Solid experience operating in ambiguous settings and operating environment
• Degree in Analytics, Business, Mathematics, Computer Science, Finance or Statistics
• Thorough understanding of banking products and concepts with a strong commercial mindset

Demonstrated experience

• 15+ years of experience in analytics, finance, data management or actuarial with demonstrated experience in statistical analysis and modelling, big data environments, and relational database structures
• Banking and/or Financial Services Consulting experience is a requirement
• 5+ years of experience leading large teams and demonstrated experience building high-performing teams from scratch
• Ability to make decisions and assume high-level leadership responsibilities
• Demonstrated ability to manage and lead several complex programs across multiple stakeholders and departments
• Proven ability to successfully build, engage and lead teams, with a strong coaching mindset
• Demonstrated ability to explain complex data/information and present data driven insights to senior leadership
• Experience evaluating program performance across multiple domains

All are welcome, and we expressly encourage applicants to apply who identify as women, persons with visible and invisible disabilities (including physical, mental, sensory, learning impairment, etc.), Indigenous Peoples (including First Nations, Metis, and Inuit), LGBTQIA2S+ and/or racialized persons. At CWB we believe that inclusion has power, and we’re always looking for unique perspectives to add to our teams. We have a culture that thrives on idea-sharing, collaboration, respect, caring and camaraderie. If you have a voice to add to the conversation, we’d love you to apply. All applicants are considered as part of an equitable and fair selection process.