(Global Oil & Gas) Crisis Communication Coordinator

This role required candidate to permanently relocate at Dhahran, Saudi Arabia.

About the Company


This company engages in the exploration, production, transportation, and sale of crude oil and natural gas. It operates through the following segments: Upstream, Downstream, and Corporate. The Upstream segment includes crude oil, natural gas and natural gas liquids exploration, field development, and production. The Downstream segment focuses on refining, logistics, power generation, and the marketing of crude oil, petroleum and petrochemical products, and related services to international and domestic customers. The Corporate segment offers supporting services including human resources, finance, and information technology. The company was founded on May 29, 1933 and is headquartered in Dhahran, Saudi Arabia.

Job Summary

We are seeking a Crisis Communication Coordinator to join the Media Monitoring & Coordination Division of Media & Executive Comms Department. Media & Exec Comms Dept. is the trusted front-line strategic communications Dept. for corporate-level media helping to position the company as the world's leading integrated energy and chemicals producer. The Crisis Communication Coordinator's primary role is to support Media & Executive Comms Department in executing and monitoring communication strategies, managing the crisis communications manual and procedures, and to promptly assemble into the Emergency Message Board System in the event of a crisis incident.

Responsibilities:

• Provide functional support and advice on crisis media issues to senior leaders in the organization.
• Support the company's crisis communications activities, crisis preparedness, and media handling during crisis incidents.
• Attend relevant events, providing support required, and ensuring accountability reporting on outcomes of attendance and participation at such events where appropriate.
• Leverage available enterprise data and research (e.g., corporate reputation tracking data and stakeholder insights) to inform future communication strategies, content creation, and engagement.
• Update the Crisis Communications Manual on a monthly basis, gain approval, and prepare copies for management on a quarterly basis.
• Deliver consistent results to an exceptional and consistent standard.
• Ensure communication strategies and plans are fully aligned and integrated with the overall Corporate Strategy.
• Support Corporate Communication strategic initiatives by developing, maintaining, and testing plans.
• Prioritize and manage multiple projects and initiatives within a busy media team.
• Ensure that the Communications Response Center is running and updated with current technology and equipment.
• Conduct weekly video conference testing in collaboration with other functions.
• Assist business lines with their Crisis Communications manuals & training requirements.
• Develop KPIs and metrics to measure the effectiveness and impact of crisis communications strategies.
• Prepare communications as needed during an incident or threat to the Company's brand.
• Respond to incidents or issues that have the potential to damage the company's reputation.

Requirements:

• The candidate must have experience in developing crisis communication strategies.
• The candidate should have experience developing online content.
• The candidate should have experience using an enterprise content management system and managing content for a heavy traffic website (Enterprise level CMS like Adobe AEM, Sitecore, Optimizely).
• This role required candidate to permanently relocate at Dhahran, Saudi Arabia.
• The candidate should have proven experience of media handling in crisis situations, with a consistent ability to respond calmly and with confidence in a fast-paced environment.
• The candidate should have experience in emergency response/crisis management development.
• The candidate should have a strong background in media relations and serving as spokesperson.
• The candidate should be able to demonstrate understanding of national and international issues and how they can affect the industry.
• The successful candidate should hold a Bachelor's degree from a recognized and approved program in the fields of Communication, Public Relations, Journalism, Crisis Management, or related field.
• The candidate should have 15 years of experience in Public Relations and Media Relations, gained from either agency and/or in-house corporate setting, ideally in the energy, oil and gas sector, and at least three years in crisis communication.
• The candidate must be a native English speaker, with excellent English writing and presentation skills.
• The candidate should have excellent leadership experience in crisis communication.
• The candidate should be able to lead monthly crisis communication training and drills.
• The candidate should be able to identify, assess, and act against communication & reputation issues.