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Dealer - Poker Jobs
Company | Cash & ACE Casinos |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Entertainment Providers |
Expires | 2023-07-05 |
Posted at | 11 months ago |
Job Overview
- Promote and maintain the highest levels of integrity and customer service.
- Ensure outstanding guest service by responding promptly to guest needs and requests for service.
- Monitor chips and cash and ensure the integrity of the game.
- Be a great team player and exemplify outstanding guest service, to both internal as well as external guests.
- Ensure compliance with AGLC policies.
- Ensure compliance with licensing laws, health and safety and other statutory regulations.
- Welcome guests to the table and deal cards as per AGLC Terms and Conditions.
- Other duties as required.
- Every team member will follow and support the Core Values, of the ownership company.
- Observe problematic guest behaviors and report to the House/Pit Boss as required.
- Develop and cultivate strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.
- Respond to guest issues and escalate as required.
- Deal us in Phase 2, and ProServe certification are an asset.
- Minimum of high school education or suitable combination of education and experience.
- Current AGLC registration gaming license, or ability to successfully become a registered gaming worker, which includes a criminal background check.
- AML Certification, Deal us in Phase 1 with AGLC.
- Minimum six (6) months of poker dealing experience, preferred.
- Excellent interpersonal skills, organized, with strong problem-solving skills.
- Ability recognize signs of collusion or team play, angling, obvious misinterpretation or manipulation of the house rules, etc.
- Strong work ethic with ability to maintain professionalism and a high level of confidentiality.
- Ability to work calmly under pressure and treat others with respect regardless of their status or position.
- Professional demeanor and ability to approach situations in a tactful manner.
- Knowledge and ability to clearly explain operating house rules to guests and employees.
- Ability to speak English is mandatory. Ability to fluently speak additional languages is an asset.
- Knowledge of gaming controls.
- Strong willingness to learn about guest needs and wants.
- Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational needs.
- Ability to maintain effective table control, in terms of both game speed and protecting the integrity of the game
- Frequent standing, sitting and walking.
- Accept responsibility for own actions.
- Experience dealing with VIP or “high stakes” guests is considered an asset.
- Excellent written and verbal communication skills.
- Knowledge of Alberta Casino Terms & Conditions and Operating Guidelines.
- A passion for providing excellent service and full alignment with the organization’s vision.
- Ability to maintain 20+ hands per hour
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