General Manager Jobs

The General Manager manages all aspects of the distribution center including facilities, employee staffing, employee reviews; financial information including weekly flash reports, budgeting and profit/loss statements. This role manages a 250,000 square feet facility containing food grade products. The General Manager ensures accounts receive full, requested productivity and quality levels.
The General Manager is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility which is a 24/7 operation. This position is responsible for developing and leading a team of up to 250 associates that will manage the employee performance, inventory, vendor, carrier, and customer relationships. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery. This position reports to the Director of Warehouse Operations.
Essential Duties & Responsibilities

• Develop and direct Warehouse employees to ensure the efficient and cost-effective operation and utilization of the facility.
• Ensures facility is compliant and inspection ready with Ministry of Labour, Ministry of Environment, OHSA, OHS, fire department and other regulatory agency requirements.
• Ensures work schedules in place to promote efficiency.
• Visits other warehouses and attends affiliated meetings if necessary
• Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
• Assumes responsibilities of Operational Supervisors/Managers on vacation.
• Ensures proper percentage of labor is charged to respective departments to ensure proper factoring is achieved to identify accurate productivity.
• Reviews and coordinates all shift paperwork in a timely manner.
• Participates in annual Budget preparation.
• Reports of department and/or account productivity and profitability.
• Works with Human Resources to resolve employee relation issues, discipline actions, discipline; problem resolution and terminations.
• Reviews all equipment preventative maintenance schedules and work orders.
• Conduct regular coaching and feedback on performance, prepare and present formal performance appraisals and make recommendations and approve annual compensation increases.
• Assure proper staffing and support hiring for all facility operations.
• Key liaison with Sales and other business leaders to create a pipeline for customer growth.
• Coordinates with customers any product recall programs.
• Act as a role model for the department in support of corporate mission vision and values.
• Manage between 20-30 customers in the warehouse.
• Conducts analysis of workload as compared to manpower and equipment.
• Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
• Responsible for full P&L for facility.
• Coordinates all alarm-monitoring systems and reviews sprinkler system testing.
• Manage and maintain good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
• Participates in department or company meetings.
• Audits all billing activity for accuracy. Properly signs and authorizes all purchase order requisitions, vouchers and customer billing.
• Develops daily productivity tracking by employee and charts monthly progress.
• Ensures compliance with, and improvement of EHS programs that meet federal and provincial and local regulatory requirements, including Joint Health and Safety Committee.
• Annual review of customer contracts, determining and recommending annual increases to the Regional Vice-President

Requirements

• HACCP certification an asset
• Excellent supervisory skills
• Experience in managing a 100,000+ sq. ft. warehouse/distribution center with total revenues over 1m comprised of multiple customers.
• Dangers Goods certification (IATA)
• Experience with managing the distribution, storage and handling of hazardous materials per WHMIS and ISO standards/regulations
• Computer applications using MS office
• Experience in a food grade facility is a must.
• Computer applications experience using T-Logic or warehouse operating system desired.
• Working knowledge of OHSA, DOT, WHMIS, RDC, IWLA, regulations/standards and the willingness to become certified in one or more of these areas as necessary
• Experience with (Maves, Manhattan, Red Prairie, Foresite) Warehouse Management Systems preferred
• NFPA training and membership to understand fire codes for proper storage.
• Bachelor’s degree in General Business or related field.
• Transportation of Dangers Goods certification and understanding of the Dangers Goods segregation table.
• Excellent customer service skills specifically with external clients/ customers
• At least 7-10 years’ overall experience at the leadership level.
• Kronos and labor management experience required
• Working knowledge of warehouse / mechanical equipment
• Skilled in risk assessment and analysis of potential hazards.
• Excellent analytical and mathematical skills

Other

• Walking in the warehouse and around area with great frequency; facilities are over a quarter mile in length.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Must be able to stand/walk for up to 10-12 hours.
• Must be on-call for alarm system or problems during off work hours
• Lift and move totes up to 50 pounds.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

Experience
Required

• 2 year(s): Experience working in a food grade facility